Customer reviews from lg.com
LG - 1,440 Sq.Ft. 23,000 BTU 230V Window Air Conditioner with Supplemental Heat Function - White
Average customer rating
2.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
4
Customer Reviews for LG - 1,440 Sq.Ft. 23,000 BTU 230V Window Air Conditioner with Supplemental Heat Function - White
Customer Rating
1
Don't recommend
on August 16, 2026
Posted by: Todd28
from PUNXSUTAWNEY,PA
This is my second air conditioner and both had quit working first, one week second, one month. I am not happy at all with LG or their service.i
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 20, 2026
Hi, Todd. Thank you for taking the time to share your feedback regarding your LG LW2423HR Air Conditioner. We recognize your experience with the cooling performance and operational issues on your unit. For information and troubleshooting regarding cooling functionality, you can check our guide here: https://www.lg.com/us/support/help-library/lg-air-conditioner-troubleshooting-poor-cooling--20153313781420?srsltid=AfmBOoq9s3IC6eXUnJ7WQeY5z7KlAlzv5nWQ60R8CXWimGTgbn2cj0Oy. We want to help ensure your home setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
3
automatic time, remote control
on October 31, 2025
Posted by: Heavenchild
from Nashville, TN
The first time I purchased this air conditioner w/heat it lasted 7 years, cooled and heated my 1100 sq ft home pretty good but still had to use space heaters sometimes.
I just bought my second unit, it lasted about a month; I noticed the air didn't blow as cold when I first turned it on and then started to form ice on the filter and started making a weird noise
I just bought my second unit, it lasted about a month; I noticed the air didn't blow as cold when I first turned it on and then started to form ice on the filter and started making a weird noise
Pros: ease of use, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, November 1, 2025
Hi there — thank you for sharing your experience with the LW2423HR. We appreciate your continued trust in LG. Ice buildup and unusual noise may be caused by restricted airflow. Please start by checking that the air filter is clean and properly installed. Also, make sure the unit is level and securely mounted to reduce vibration and ensure proper drainage.
For detailed troubleshooting steps, visit: https://www.lg.com/us/support/help-library/troubleshooting-an-lg-air-conditioner-that-is-not-cooling--20152825310030
If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further.
- LG Digital Care Team ^Rich
For detailed troubleshooting steps, visit: https://www.lg.com/us/support/help-library/troubleshooting-an-lg-air-conditioner-that-is-not-cooling--20152825310030
If the issue continues, please email us at lgdigitalcare@lg.sprinklrsupport.com so we can assist further.
- LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
1
Sorry equipment
on December 11, 2024
Posted by: Paul29204
from Waynesboro ms
Bought june 29 it quit qorking nov 7 cannot get lg to refund money
Pros: Features/Settings
Quality
1
Features
2
Value
1
Response from lg.comBy LG Digital Care Team, December 13, 2024
Hey there Paul! We want to make sure that you and your LG AC unit are taken care of, and we'll be more than happy to look into this further with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about your previous conversation with support, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Has great features and easy to install
on July 14, 2024
Posted by: Mike Derrick
from Florida
[This review was collected as part of a promotion.] this Ac unit works great. I use it to cool and heat my work shop. easy to install.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
What are the guidelines for being replaced 🤔
on June 28, 2024
Posted by: Ac unit window
[This review was collected as part of a promotion.] Had less than 1 1/2 and the compressor has gone out not good especially in the heat
Response from lg.comBy LG, June 30, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that your LG air conditioner, model LW2423HR, has experienced a compressor failure less than 18 months after purchase. This is unacceptable, and I can imagine how frustrating it must be to have a broken appliance in the middle of the hot summer.
First and foremost, I want to apologize for the inconvenience and disappointment this has caused. We understand that our products should provide reliable cooling during the hot summer months, and it's our responsibility to ensure that they do. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to apologize for the inconvenience and disappointment this has caused. We understand that our products should provide reliable cooling during the hot summer months, and it's our responsibility to ensure that they do. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Posted by: bahsa2
Verified Purchase:Yes
I am really happy with my LG AC/Heat unit. It was easy to install.
Written by a customer while visiting lg.com
Customer Rating
1
Heater is trash
on December 10, 2023
Posted by: Anonymous
from Tell City Indiana
[This review was collected as part of a promotion.] The air conditioner works great but the heater part is absolute trash! Air temperature from the heat is 82 degrees. A 1500 watt heater puts out more heat than this.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, December 14, 2023
Hi there, Shane. Thank you for leaving us a review on your 23,000 BTU Window Air Conditioner, Cooling, and heating. We want to ensure that you get the best awesome experience with the unit, and should you have any other questions or concerns regarding this, please don't hesitate to send us a private message and include your contact details, model, and serial number of the unit... ^Anthony
Written by a customer while visiting lg.com