Customer reviews from fisherpaykel.com/us
Fisher & Paykel - Active Smart 20.1 Cu Ft French Door Refrigerator with Ice & Water - Stainless Steel
Average customer rating
4.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
4
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for Fisher & Paykel - Active Smart 20.1 Cu Ft French Door Refrigerator with Ice & Water - Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
This is the best counter-depth refrigerator on the market. The old side by side by specification had similar capacity but the utility of the interior is so superior there is no comparison.
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
5
A wonderful addition to our kitchen renovation!
on June 21, 2024
Posted by: qtfish
Verified Purchase:Yes
We love our new French Door Fridge! The bottle chill feature is a favorite now that summer is here. It's easy to access things in the fridge and we also love that the ice is actually cubes not crescents like our old one.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Tillie
Verified Purchase:Yes
After having a nightmare experience with another major appliance brand finally determining it was unrepairable, we chose this refrigerator from Fiskar and Paykel. We are very pleased with its performance and quality and will purchase this brand for future appliances. My only reducing it by one star is because the freezer is a tad bit small for our needs. Other than that, I wholeheartedly recommend this brand.
Written by a customer while visiting fisherpaykel.com/us
Posted by: sgamboni
Verified Purchase:Yes
Overall we love this fridge! The shallow water dispenser is a highlight. All of the components feel like they are of high quality. The ice maker makes plenty of ice for two people and we typically turn it off after a couple days until we get low again. As other reviewers noted the pullout drawers could have been designed differently to make them more functional. You have to open both doors of the fridge to open them even if you only need something on one side as the drawer is the full width of the fridge with two bins. We switched from a side-by-side fridge/freezer and did notice that the freezer was smaller but we are making the space work and would purchase this unit again!
Written by a customer while visiting fisherpaykel.com/us
Posted by: S. Thomas
Verified Purchase:Yes
We love our new fridge. Lots of room in the main compartment and it’s easy to organize and see what’s in the fridge. Also like that the ice is in the bottom freezer…easy to get to and keeps cubes from falling on the floor.
Written by a customer while visiting fisherpaykel.com/us
Posted by: loquacious
Verified Purchase:Yes
This is a well-designed fridge, assuming you don't need an ice dispenser in the door. Given that's the component most likely to break on a fridge, we were happy to do without it. Our only complaint is that the water filters need replacing more often than every year, despite a very clean water supply. You lose water pressure pretty quickly, and the replace light comes on at around 7-8 months (and water has slowed to a trickle).
Written by a customer while visiting fisherpaykel.com/us
Posted by: Fishy
Verified Purchase:Yes
This appliance was chosen by the builder of our home and was already in place when we purchased this home. If I were to have chosen a refrigerator/freezer I likely would have chosen something different. I love the Fisher and Paykel brand however, this fridge/freezer is not an efficient use of space. You have to open both doors in order to get the drawers open. That is one flaw with the fridge. The door shelves barely can hold a gallon container which I find to be another flaw. The freezer space is limited and can barely hold a frozen pizza box. In addition, the ice maker does not make a sufficient amount of ice for our uses. It does have a sleek exterior. I am just providing my honest review. If I could afford to replace it, I likely would. Years ago when we built our own home we bought a Fisher and Paykal double drawer dishwasher and it remains one of our favorite appliances to this day.
Response from fisherpaykel.com/usBy Global Customer Support Centre, September 10, 2025
Thank you so much for taking the time to share your experience with us. We truly appreciate your thoughtful feedback and understand that many of the concerns you've raised relate to the design and layout of the fridge. Insights like yours are incredibly valuable, and we’ll be sure to pass them along to our product design team for consideration in future developments.
If you encounter any faults or technical issues, or if there's anything you'd like assistance with, please don’t hesitate to reach out to our customer care team.
We are available 24/7 on call: 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
If you encounter any faults or technical issues, or if there's anything you'd like assistance with, please don’t hesitate to reach out to our customer care team.
We are available 24/7 on call: 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us