Customer reviews from Samsung US
Samsung - 36" Built-In Electric Induction Cooktop with 5 Burners and Wi-Fi - Black
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Samsung - 36" Built-In Electric Induction Cooktop with 5 Burners and Wi-Fi - Black
Customer Rating
5
Great look
on January 23, 2024
Posted by: CcNY
from new york
[This review was collected as part of a promotion.] Overall happy with this product, we would definitely recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad Quality!!!!!
on January 26, 2025
Posted by: Rich
from Washington DC
I bought this 36" induction cooktop on Dec. 2023, had a contractor installed on Mar. 2024. Yesterday, Jan. 25, 2025 the cooktop stopped working after a big "bang" noise while I was using only the center cook unit with power of "12". Contracted Samsung customer service, was told the unit is just passed the 12 months warranty period start from the delivered date. Any repair cost would be on me.
Oh come on, yeah, it's been just over the 12 month since it was delivered, but it 's been only used for less than 10 months! Shame on Samsung to provide a product as such a bad quality! I hammered the cooktop and tossed it to trash!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 27, 2025
Rich, we understand that a functioning cooktop is essential for preparing our meals. We are here to help.
Here is a guide to help you troubleshoot if your cooktop stops working.
Cooktop burners will not turn on
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148261800) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help you troubleshoot if your cooktop stops working.
Cooktop burners will not turn on
https://www.samsung.com/us/support/troubleshooting/TSG01001974/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148261800) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US