Customer reviews from Samsung US
Samsung - BESPOKE 30" Built-In Single Electric Convection Wall Oven with AI Pro Cooking Camera - Stainless Steel
Average customer rating
4.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
11
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
3
70%of customers recommend this product.
(
7 out of
10)
Customer Reviews for Samsung - BESPOKE 30" Built-In Single Electric Convection Wall Oven with AI Pro Cooking Camera - Stainless Steel
Customer Rating
5
Works great!
on May 4, 2024
Posted by: Danielle
from New York
Works great! Easy to use, lots of cool features.
I haven’t used all modes yet, but so far no complaints.
I haven’t used all modes yet, but so far no complaints.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on December 26, 2024
Posted by: Steve
from Chicago area
BEWARE - We bought this oven back in October. After some brief installation hiccups, the oven was ready for use by mid-November, just in time for Thanksgiving. We have been eagerly waiting to buy a new oven for years, and were excited to have this. During it's first use, we notice the enamel along the racks had chipped away. This happened within the first week of owning the oven, and during one of the first uses. The retailer said it was a Samsung issue, that they couldn't repair or replace the oven, that we needed to work with Samsung. Samsung is saying that the chips are considered "cosmetic". They can fix the problem, but will charge us for the repair. Imagine that? They clearly are using inferior enamels, because nothing should be chipping within the first use. Not sure how many remaining issues will pop-up, or how the inside of the oven will look over the years, but our first impressions of this oven, and for Samsung's response has been far from positive. I cannot recommend this appliance.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Samsung Care, December 31, 2024
Hi Steve,
It must be really frustrating to have been so eager for your new oven, only to face these setbacks right from the start. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148048870 to help our team pull up your information.
Leo
It must be really frustrating to have been so eager for your new oven, only to face these setbacks right from the start. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148048870 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven with high tech features
on May 5, 2024
Posted by: DinaG
from Houston, Tx
I’ve had it for few weeks by now and love it so far. I have tried to bake bread, fruit pies, meat stuffed pies and cheese buns. Everything turned out very nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Cool
on May 31, 2025
Posted by: Raff
from New York, NY
[This review was collected as part of a promotion.] Amazing features and no handles! You will not be disappointed. Don’t listen to the haters!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
False claim ! Cannot steam cook!
on December 29, 2023
Posted by: C Yang
from CA
Bought and installed Bespoke 30" Matte Black Single Wall Oven with AI Pro Cooking™ Camera on Dec26 2023. Found out that the steam cook function cannot be used without a Samsung steam cook tray. Tried to order it for 3 days, talked to four team members. All attempts to purchase online were failed. It stated, "Delivery is not available for the provided zip code" A note also stated California Proposition 65 warning. Now I paid for a steam cooking function that doesn't work without that special steam cook tray. False claim of product function!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, January 3, 2024
Hi C Yang,
We recognize your feelings of disappointment about your Samsung wall oven model. We wish to help clarify and provide details.
I have shared the website of our authorized distributor for parts and accessories below. Please visit the website so you can place an order online, or if you prefer to call, you may do so using the number on the website.
https://samsungparts.com/pages/supports
Our home appliances are appropriately labeled with California Proposition 65 following California laws.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146694460 to help our team pull up your information.
Leo
We recognize your feelings of disappointment about your Samsung wall oven model. We wish to help clarify and provide details.
I have shared the website of our authorized distributor for parts and accessories below. Please visit the website so you can place an order online, or if you prefer to call, you may do so using the number on the website.
https://samsungparts.com/pages/supports
Our home appliances are appropriately labeled with California Proposition 65 following California laws.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146694460 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Almost 5 stars
on November 29, 2024
Posted by: Dr Kat
from San Diego, CA
The range itself is great, but the GLARING blue digital clock is positively blinding at night, no exaggeration. Plus, the obnoxious LOUD bell that goes off 3x when the oven reaches selected heat is so unnecessary. Why oh why do manufacturers think we literally need bells and whistles and lights, so many lights!?!
Features
2
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
releases heat like a indoor heater!
on April 23, 2025
Posted by: Anonymous
from Brooklyn NY
Horrible horrible. i bought two of these ovens. it makes such a loud noise the fan, and gives out tons of heat on the bottom. i have it for one week and i am dying from heat every time it goes on, i bought two of these wall ovens and they make my kitchen so hot that every time the oven goes on even on a low temperature my face becomes red and my blood starts brewing. disgusting to make ovens that makes the room hot and not let the customers know beforehand. I bough ovens to heat and cook my food, not to heat my body. horrible oven.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Ricardo, Samsung Care, April 25, 2025
Greetings,
I can't imagine what you are going through right now with your oven. Let us help.
Here is a link for troubleshooting steps for your oven that is making noise; kindly click the embedded words.
Samsung oven fan is making a noise, not working, or won't turn off.
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148898769) to help our team pull up your information when you message us.
Thank you.
-Ricardo
I can't imagine what you are going through right now with your oven. Let us help.
Here is a link for troubleshooting steps for your oven that is making noise; kindly click the embedded words.
Samsung oven fan is making a noise, not working, or won't turn off.
https://www.samsung.com/us/support/troubleshooting/TSG01001942/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148898769) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Great oven
on May 2, 2025
Posted by: Lino
[This review was collected as part of a promotion.] Very good product very good product very good product
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US