Customer reviews from whirlpool.com
Whirlpool - 27" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Stainless Steel
Average customer rating
3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Whirlpool - 27" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Stainless Steel
Customer Rating
4
Great look, Works great, Documentation terrible
on July 27, 2024
Posted by: LHEngineer
from Dallas Tx
[This review was collected as part of a promotion.] We like the looks of the product. The product works well.
The LCD display / operating instructions are terrible. Document says there is separate detailed instructions just for the display, but we have never been able to find it.
We learnt this after several premature oven shut offs: If you do the setting to start it cooking say upper oven, while it is baking you touch the Upper Oven ICON, than will turn it OFF. Same thing happens for the lower oven. Touching the Upper Oven Icon intuitively one thinks you are going to see the status, temperature etc., but NO that turns the Oven OFF, and the display does not say "Oven Turned OFF"
It also would be extremely helpful if at all times the display showed the current Oven temperature. It does show the current temperature when it is preheating, but once pre heated just says it is cooking at the temperature you set it at, but NO display of what the actual temperature is.
The LCD display / operating instructions are terrible. Document says there is separate detailed instructions just for the display, but we have never been able to find it.
We learnt this after several premature oven shut offs: If you do the setting to start it cooking say upper oven, while it is baking you touch the Upper Oven ICON, than will turn it OFF. Same thing happens for the lower oven. Touching the Upper Oven Icon intuitively one thinks you are going to see the status, temperature etc., but NO that turns the Oven OFF, and the display does not say "Oven Turned OFF"
It also would be extremely helpful if at all times the display showed the current Oven temperature. It does show the current temperature when it is preheating, but once pre heated just says it is cooking at the temperature you set it at, but NO display of what the actual temperature is.
We had to use a separate oven temperature probe to get the current temperature, discover if it had prematurely turned off as we may have pressed one of the Upper or Lower Oven ICONS, and then confirm it actually was ON and close to the temperature set.
I am an engineer and I had trouble figuring out how to use it and avoid, premature shut off, so I am sure non-technical people would find it even harder.
We hope software updates will fix these obvious problems. Then we will provide a more positive review.
We hope software updates will fix these obvious problems. Then we will provide a more positive review.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Beautiful built in double oven
on February 11, 2025
Posted by: SusieQ
[This review was collected as part of a promotion.] I am so sorry. I bought it and it is installed. It is beautiful as is my new kitchen. But I just don't have the courage to use it as yet. I like the idea of a built in air fryer. Hopefully I will find the courage to try it!
Written by a customer while visiting whirlpool.com
Customer Rating
1
KEEP SCROLLING! This Oven is TERRIBLE
on May 29, 2025
Posted by: Beth
from Eau Claire, MI
If I could give this oven zero stars I would. Not even a year old and it has already broke twice. The first time it took over a month to repair. I am still working through getting the repairs done for the second failure! I was looking for a reliable appliance with additional cooking space, plus the ability to connect virtually and all I got was an headache and an oven that only works half of the time! Very frustrated with this purchase!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Wall Oven. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Wall Oven model/serial number, and reference Case # 731081
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com