Customer reviews from whirlpool.com
Whirlpool - 27" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Stainless Steel
Average customer rating
4
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
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Customer Reviews for Whirlpool - 27" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Stainless Steel
Customer Rating
4
Great look, Works great, Documentation terrible
on July 27, 2024
Posted by: LHEngineer
from Dallas Tx
[This review was collected as part of a promotion.] We like the looks of the product. The product works well.
The LCD display / operating instructions are terrible. Document says there is separate detailed instructions just for the display, but we have never been able to find it.
We learnt this after several premature oven shut offs: If you do the setting to start it cooking say upper oven, while it is baking you touch the Upper Oven ICON, than will turn it OFF. Same thing happens for the lower oven. Touching the Upper Oven Icon intuitively one thinks you are going to see the status, temperature etc., but NO that turns the Oven OFF, and the display does not say "Oven Turned OFF"
It also would be extremely helpful if at all times the display showed the current Oven temperature. It does show the current temperature when it is preheating, but once pre heated just says it is cooking at the temperature you set it at, but NO display of what the actual temperature is.
The LCD display / operating instructions are terrible. Document says there is separate detailed instructions just for the display, but we have never been able to find it.
We learnt this after several premature oven shut offs: If you do the setting to start it cooking say upper oven, while it is baking you touch the Upper Oven ICON, than will turn it OFF. Same thing happens for the lower oven. Touching the Upper Oven Icon intuitively one thinks you are going to see the status, temperature etc., but NO that turns the Oven OFF, and the display does not say "Oven Turned OFF"
It also would be extremely helpful if at all times the display showed the current Oven temperature. It does show the current temperature when it is preheating, but once pre heated just says it is cooking at the temperature you set it at, but NO display of what the actual temperature is.
We had to use a separate oven temperature probe to get the current temperature, discover if it had prematurely turned off as we may have pressed one of the Upper or Lower Oven ICONS, and then confirm it actually was ON and close to the temperature set.
I am an engineer and I had trouble figuring out how to use it and avoid, premature shut off, so I am sure non-technical people would find it even harder.
We hope software updates will fix these obvious problems. Then we will provide a more positive review.
We hope software updates will fix these obvious problems. Then we will provide a more positive review.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
