Customer reviews from whirlpool.com
Whirlpool - 30" Smart Built-In Electric Convection Double Wall Oven with Air Fry - White
Average customer rating
3.9
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
64
4 Stars
29
3 Stars
18
2 Stars
3
1 Star
17
79%of customers recommend this product.
(
63 out of
80)
Customer Reviews for Whirlpool - 30" Smart Built-In Electric Convection Double Wall Oven with Air Fry - White
Customer Rating
1
Bad Design on the control panel
on February 24, 2025
Posted by: TT120
from Covington, Ga
[This review was collected as part of a promotion.] I have had this unit 5 months and three service calls already. The control panel goes out of control when the steam from the oven hits it. It is obviously a design flaw. After having the technician come out and replace the control panel, I still do not have all the features it once had. They claim it is a software issue, but after waiting seven days the Airfry feature still does not appear on the control panel. I would not buy this oven again and I recommend that you do not either.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 28, 2025
Hello,
We value your time and would like to look into the concerns with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking cooking and select your Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 684501.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking cooking and select your Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 684501.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible product line
on March 30, 2025
Posted by: bob272
[This review was collected as part of a promotion.] We moved into a new house. Every appliance in this house is Whirlpool, all of which have only added to the problems new homeowners face. Whirlpool used to be a decent product. The products we have in this house are not user friendly.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 31, 2025
Hello,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #701886.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #701886.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Where's the off button?!
on April 22, 2025
Posted by: Mel123
[This review was collected as part of a promotion.] I had to replace a double oven that was in a custom cabinet - and this was the only model that would fit, so I didn't have a lot of choice. It is a good looking unit and I have to say I've been extremely happy with how it has performed and the temperature. However, it is VERY challenging to use with the touch screen and there is no on/off button. It is hard to know if you have turned the oven off. I have elderly parents who live with me and I can safely say they will never use the oven as it is too "high tech" and frustrating for them .
Written by a customer while visiting whirlpool.com
Customer Rating
3
look good
on July 18, 2025
Posted by: mom1
from mn
[This review was collected as part of a promotion.] Good oven just wished it came with instructions on how to use it. I still dont know how to work it,
Written by a customer while visiting whirlpool.com
Customer Rating
1
Too Bad
on August 16, 2025
Posted by: Bad DAY
[This review was collected as part of a promotion.] Oven broke after only 3 Months of use, then took three weeks to get a tech and order parts, not ideal for a new oven
Response from whirlpool.comBy Branded Team, Consumer Care, August 19, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Wall Oven. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Wall Oven model/serial number, and reference Case # 769387
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not user friendly!
on August 17, 2025
Posted by: Gree
from Dallas TX
[This review was collected as part of a promotion.] This oven came with the house so I had no choice in which brand/model to choose. I don't like the display at all. I can never be sure it's off after baking because it just doesn't say it's off! The time is extremely difficult to set and we believe when we did set it, it runs fast (compared to other clocks) I would never purchase this oven again. I would prefer the ability to just set the oven to "on", set the temp, and turn it off when I'm finished baking!
Response from whirlpool.comBy Branded Team, Consumer Care, August 19, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Wall Oven. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Wall Oven model/serial number, and reference Case # 769801
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
on August 20, 2025
Posted by: samzie
[This review was collected as part of a promotion.] OLDER ADULTS WHO ARE NOT COMPUTER SMART NEED A PRINTED MANUAL
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible appliance---do not purchase!!!!
on August 26, 2025
Posted by: Kathy R
from Fairview, TN
[This review was collected as part of a promotion.] If I could rate a "0" I would. This is the worst double oven that I have ever had and I have had several (Whirlpool and GE's) in my 40 years of marriage. From the very beginning of when we purchased our new home, a service tech had to be called. Neither oven would heat up properly (off by 70 degrees) nor could either hold a constant temperature. Two new control panels and two new sensors have been ordered to be replaced. That is not all, both ovens make a shrill whistling sound when heating up, when cooking, and while cooling down. Extremely annoying and should not be the norm!!!! I will never purchase a Whirlpool product again. I expected more from Whirlpool, but they make an inferior product. This is a defective appliance that I have to accept. Such a disappointment!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 27, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Wall Oven. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at
https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Wall Oven model/serial number, and reference Case # 785053.
We’re looking forward to hearing from you.
Marie Q
https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Wall Oven model/serial number, and reference Case # 785053.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com