Customer Reviews for Whirlpool - 30" Smart Built-In Electric Convection Double Wall Oven with Air Fry - White
Customer Rating
3
Good features, but should be better.
on May 27, 2024
Posted by: MarkD
from Texas
[This review was collected as part of a promotion.] It's mostly good, so far. There's an option to keep the oven on after the timer goes off, but the default is that the oven turns off when the timer goes off. We found this out AFTER a meal was almost ruined. The remote access through the app is only available through 1 phone. The timer alarm needs to be WAY louder. When you turn the oven off manually, it needs to be more obvious that it has been turned off, like a confirmation. There was no instruction book.
[This review was collected as part of a promotion.] Really like my new oven! The last one was more than 20 years old. Exceeded my expectations with the link to my phone letting me know when the oven is preheated and when food is ready.
[This review was collected as part of a promotion.] Worst oven I’ve ever owned. Every time I open the oven, the moisture from the heat is so bad that it starts to change the oven settings on the touch screen. It can cause any button to be hit, launch as changing the cooking temperature, changing the timer length, changing the cooking method and even turning the oven off. The screen is placed right above the oven opening, which perpetuates the issue. Had a technician out to inspect it and there is nothing they can do. Said whirlpool will tell us “just don’t cook using the cooking methods that cause the issue” or “don’t cook things with high moisture”. Unbelievable. Don’t buy this oven.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 8, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 530205. We’re looking forward to hearing from you. Marie Q
[This review was collected as part of a promotion.] I have had this oven for about a month. So far, so good. It is amazingly quiet. I keep checking that I’ve turned it off because it barely makes any noise! The touch screen controls do take some getting used to. It’s a very nice oven.
[This review was collected as part of a promotion.] The ovens came with the new home. They look great and work well. The only complaint I have is that the keypad is less responsive than my previous oven.