Customer reviews from whirlpool.com
Whirlpool - 30" Smart Built-In Single Electric Wall Oven with Air Fry - White
Average customer rating
3.9
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
101
4 Stars
36
3 Stars
23
2 Stars
8
1 Star
27
70%of customers recommend this product.
(
83 out of
118)
Customer Reviews for Whirlpool - 30" Smart Built-In Single Electric Wall Oven with Air Fry - White
Customer Rating
1
One of the Worst Appliances I’ve Purchased
on September 30, 2026
Posted by: ckt23
My Whirlpool oven (model WOS51EC0HS20) displays “Product Locked” after a power outage and becomes completely unusable. I have not found a way to reset it or restore normal operation. A routine power outage should never leave an oven unusable—this is unacceptable.
What good is an oven if you cannot cook with it when the power comes back on? This appears to be a software issue, and Whirlpool needs to investigate and provide a permanent fix, along with clear recovery instructions.
I deeply regret buying this oven. Based on my experience, it is unreliable, frustrating, and a purchase I would not make again. I absolutely do not recommend this product.
Response from whirlpool.comBy Branded Team, Consumer Care, October 1, 2026
Thank you for sharing your insights with us. We value your time and would be happy to look into the concerns that you are experiencing with the controls being locked after a power outage on your Whirlpool Wall Oven. Please see the following for some troubleshooting tips:
To Lock or Unlock the Controls:
1. Check that the microwave oven is off.
2. Select CONTROL LOCK. 3. “Control Lock” will display.
4. Scroll up to unlock.
If you are unable to unlock, we recommend resetting the power to the product:
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power unit up by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25139445, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
To Lock or Unlock the Controls:
1. Check that the microwave oven is off.
2. Select CONTROL LOCK. 3. “Control Lock” will display.
4. Scroll up to unlock.
If you are unable to unlock, we recommend resetting the power to the product:
Power unit down by turning off the circuit breaker(s) for one (1) minute.
Power unit up by turning on the circuit breaker(s).
Monitor the oven for one (1) minute to ensure the error code does not display again.
Verify oven operation.
If the troubleshooting information does not resolve the issue, service is available through our website at https://service.whirlpool.com/
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25139445, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
1 star — Product Locked after a power outage
on September 30, 2026
Posted by: csk86
My Whirlpool oven (model WOS51EC0HS20) displays “Product Locked” after a power outage and becomes unusable. I have not found a way to reset it or restore normal operation.
I’m giving this oven one star because a routine power outage should not leave it unusable. This appears to be a software issue, and Whirlpool needs to investigate it and provide a permanent fix. Customers deserve a reliable oven and clear recovery instructions. i don't recommend this product
Response from whirlpool.comBy Branded Team, Consumer Care, September 30, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the trouble you've experienced with the controls locking on your Whirlpool® Wall Oven following a power outage. We know how incredibly frustrating and inconvenient it is to deal with an unexpected issue like this, and we deeply apologize for the stress it has caused. Your experience matters to us, and we want to help make things right. Please reach out to our support team through any of the options below, so we can assist you directly:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25135829, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25135829, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Manufacturing defect
on September 8, 2026
Posted by: Samdab
It locked itself out after a power outage. Stuck between update to date/time and unlock.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 15, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with the controls locked on your Whirlpool® Wall Oven. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24930393, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24930393, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Product
on March 25, 2026
Posted by: PBDFW
from Fort Worth Texas
[This review was collected as part of a promotion.] I have had this 2 months and it has nice features. I'm still learning the functions of everything. I have never owned a Whirlpool product before.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good
on March 16, 2026
Posted by: Grams Sue
from Kenmore Washington
[This review was collected as part of a promotion.] Bought this one to replace my 4 year old whirpool wall oven that died. Hope this will last longer.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good features! Good price!
on March 13, 2026
Posted by: Anonymous
from Jonesboro, Arkansas
[This review was collected as part of a promotion.] I have only used once, but very happy with the results.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 22, 2026
Posted by: Vickie
[This review was collected as part of a promotion.] I am very pleased with my oven which was installed on January 6. My only complaint is that the sound when it it is done preheating and when the item is done is not very loud even though soind is set on maximum.
Written by a customer while visiting whirlpool.com
Customer Rating
2
JUNK
on February 8, 2026
Posted by: SSNC
I barely use my oven and less than two years after buying, the oven suddenly displayed an hourglass and don’t unplug symbol. Nothing I did, including shutting off the circuit breaker, would reset the oven. Most likely the control panel needs to be replaced. I expect more from Whirlpool. Don’t be fooled thinking you have a sleek modern oven. It’s junk!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 10, 2026
Hello, thank you for your review.
We sincerely apologize for the concerns that you are experiencing with your Wifi-Enabled Wall Oven, and we would like to look into this further for you.
Please feel free to reach out to our Connected Team directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST.
We look forward to speaking with you.
Marie Q
We sincerely apologize for the concerns that you are experiencing with your Wifi-Enabled Wall Oven, and we would like to look into this further for you.
Please feel free to reach out to our Connected Team directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting whirlpool.com