Customer reviews from whirlpool.com
Whirlpool - 27" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Stainless Steel
Average customer rating
3.9
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
7
4 Stars
3
3 Stars
0
2 Stars
1
1 Star
2
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for Whirlpool - 27" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Stainless Steel
Customer Rating
1
Big Mistake
on September 24, 2023
Posted by: Doodle
from Wichita Falls, Texas
[This review was collected as part of a promotion.] We have depended on Whirlpool products for over 50 years, but this is the worst we have ever encountered. I doubt that it is insulated as it heats up the kitchen and exhausts hot air straight out into the room rather than deflecting it upwards. The "controls" are cumbersome and time-consuming, and whoever decided it was not necessary to have a small red light come on to indicate it is on needs to spend time in a real kitchen where people cook real food.
One positive is that it the interior lights are very bright and clear.
One positive is that it the interior lights are very bright and clear.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 25, 2023
Hello Doodle,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 400968.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Oven, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 400968.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Oven is great, but interface is bad.
on January 13, 2024
Posted by: Kamokasie
from Minneapolis, MN
[This review was collected as part of a promotion.] Oven is great, but interface is bad. The interior space is much greater than the previous double oven we had in the same hole. it heats up faster than the old one.
One aspect I like about the oven is it messages me when the oven is up to temperature, so I know when the wife is cooking at home and that I need to get home soon.
The interface is capacitive touch, that once you open the door and steam comes out, the touch doesn't work. There is no button to just turn it off, you have to use the menu, and even then, I'm not sure it's actually off. The alarm is not loud enough to hear from another room, which may be good or bad depending on your situation. With more time, I'm sure we'll eventually get use to the interface.
One aspect I like about the oven is it messages me when the oven is up to temperature, so I know when the wife is cooking at home and that I need to get home soon.
The interface is capacitive touch, that once you open the door and steam comes out, the touch doesn't work. There is no button to just turn it off, you have to use the menu, and even then, I'm not sure it's actually off. The alarm is not loud enough to hear from another room, which may be good or bad depending on your situation. With more time, I'm sure we'll eventually get use to the interface.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice oven
on January 29, 2024
Posted by: Napsoco
from Florida
[This review was collected as part of a promotion.] Overall we are very happy with our double wall oven, good size, bright oven light, cooks well, sleek contemporary design. Heat from the upper oven will sometimes affect the LED display when the door is opened and the audible timer signal is too short and not loud enough to hear unless you are in the kitchen even with the volume set to the loudest setting. Our last oven had a tone that played 5 short beeps that you could hear anywhere in the house.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
The oven has all the essentials I need.
on December 16, 2023
Posted by: Papa Tim
[This review was collected as part of a promotion.] This truly is everything I wanted in an oven. Baking went from a chore to being something I look forward doing.
Written by a customer while visiting whirlpool.com
Customer Rating
1
on December 30, 2023
Posted by: Lori11
[This review was collected as part of a promotion.] I received this oven 1 week ago. I used it 3 times and it doesn't work!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 3, 2024
Thank you for sharing your insights with us, Lori11. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 458257.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice Oven!
on January 12, 2024
Posted by: JanH
from Naperville, IL
[This review was collected as part of a promotion.] The oven works great. Much better than my old one. It looks very nice as well. The only thing is I wish it came with a manual of some kind. I couldn't even find one online.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on January 12, 2024
Posted by: Ethel
from St. Louis, MO
[This review was collected as part of a promotion.] Working great so far! Easy to use and fits well into my kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Really great features.
on February 18, 2024
Posted by: Patty
[This review was collected as part of a promotion.] Had my oven installed on February 8th. Love it now that I called for manual on how to operate it. I can’t understand why an owners manual is not provided. I had a conventional oven before so converting to a convection oven was not easy. But now I love it.
Written by a customer while visiting whirlpool.com