Customer reviews from whirlpool.com
Whirlpool - 30" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Black
Average customer rating
3.9
(129 Reviews)
Rating breakdown 129 reviews
5 Stars
62
4 Stars
29
3 Stars
18
2 Stars
3
1 Star
17
78%of customers recommend this product.
(
62 out of
79)
Customer Reviews for Whirlpool - 30" Smart Built-In Electric Convection Double Wall Oven with Air Fry - Black
Customer Rating
4
Love the convection oven
on December 8, 2023
Posted by: Darby
[This review was collected as part of a promotion.] This oven is great. Works well! Should send an insstruction manual with it.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Whirlpool Double Oven
on March 16, 2024
Posted by: EVA558
[This review was collected as part of a promotion.] I bought this a few weeks ago and I like it. I wish it had come with more instructions besides just installation. I have trouble knowing if I have it turned off. But it works well. It also looks good.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT BUY THIS OVEN
on May 3, 2024
Posted by: Mear
[This review was collected as part of a promotion.] Worst oven I’ve ever owned. Every time I open the oven, the moisture from the heat is so bad that it starts to change the oven settings on the touch screen. It can cause any button to be hit, launch as changing the cooking temperature, changing the timer length, changing the cooking method and even turning the oven off. The screen is placed right above the oven opening, which perpetuates the issue. Had a technician out to inspect it and there is nothing they can do. Said whirlpool will tell us “just don’t cook using the cooking methods that cause the issue” or “don’t cook things with high moisture”. Unbelievable. Don’t buy this oven.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 8, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 530205.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good features, but should be better.
on May 27, 2024
Posted by: MarkD
from Texas
[This review was collected as part of a promotion.] It's mostly good, so far. There's an option to keep the oven on after the timer goes off, but the default is that the oven turns off when the timer goes off. We found this out AFTER a meal was almost ruined. The remote access through the app is only available through 1 phone. The timer alarm needs to be WAY louder. When you turn the oven off manually, it needs to be more obvious that it has been turned off, like a confirmation. There was no instruction book.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Unclear Instructions and Indicators
on August 4, 2024
Posted by: Rick
from Tennessee
[This review was collected as part of a promotion.] How do you turn it off??? I struggled with how to turn it off. The instructions say to press the "Cancel" button...there isn't one. I actually went outside and flipped the breaker. I finally found a YouTube video that showed hitting the power button twice. There still isn't any indication that the power is off. I still go back and make sure the over has cooled.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Installed broken. Have to wait weeks for repairs!
on September 27, 2024
Posted by: glenz
[This review was collected as part of a promotion.] Unfortunately, the unit installed in my new house is broken. Under warranty, I called Whirlpool who referred me to a local appliance repair company that did not have availability for an appointment for one week. Then, when the tech came, he said that the control unit, cooling fans, and another part had to be replaced. It will take 7-10 days for new parts to arrive, then another appointment must be scheduled. So, we have to wait weeks to use our new oven. I find this totally unacceptable. I will not purchase another Whirlpool appliance. Quality and functionality unacceptable.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 27, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 599915.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Choose another option
on November 25, 2024
Posted by: Serena
from Central Maryland
[This review was collected as part of a promotion.] This oven was installed in my new construction home. I moved in 2 months now and have been using the wall oven. The temperatures are inconsistent. The oven will not turn off when prompted to do so. Very disappointed to say the least.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 27, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your
Wall Oven. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 630566.
We’re looking forward to hearing from you.
Marie Q
Wall Oven. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 630566.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Purchase!!!!!!! Buy different brand!
on January 2, 2025
Posted by: Angry customer
from Florida
It takes over an hour and still hasn't reached 350.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 7, 2025
Hello,
We value your time and would like to look into the concerns with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking cooking and select your Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 651304.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Wall Oven. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Cooking cooking and select your Oven style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 651304.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com