Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i5 with 16GB memory- 256GB SSD - Black
Average customer rating
4.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
657
4 Stars
87
3 Stars
24
2 Stars
6
1 Star
19
95%of customers recommend this product.
(
533 out of
561)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i5 with 16GB memory- 256GB SSD - Black
Posted by: LShort
from Minneapolis, MN
Verified Purchase:Yes
While I have owned several ThinkPads and generally think they are good, this one has given me more hours of issues than any other. Service has been fine, but I have better things to do than mess with a brand new machine.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, May 22, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. We are always trying to improve our Lenovo product to provide you with a better experience. We request you to please explain the issue you are facing or reach out to our customer care at 1-855-253-6686 Option #3 who should be able to fix the issue as early as possible.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Ray Sinanaj
from Somere,ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop perfect for web dev. Keyboard is unmatchable, nice screen and super sleak
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Madeline912
Verified Purchase:Yes
[This review was collected as part of a promotion.] My lenovo pc is wonderful. I love the way it updates and you feel you have the best protection when using it
Written by a customer while visiting lenovo.com
Posted by: L1nDoG
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall this laptop is fairly decent, the specs and operating system is smooth and the UI is appealing for having a Microsoft OS. The outside design is sleek and appealing to look at, very thin but durable for its size. However there is alot of bloat present in its system, and be careful when you go to remove the Lenovo software. Unfortunately a lot of their software is embedded into how the laptop functions so removing it might cause errors or malfunctions. Overall a decent laptop.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Loren626
from Modesto, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The best ultralight laptop I’ve ever owned! It’s a perfect portable workhorse that is a pleasure to use!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Douglas Braun
from Naples, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Performs very well as a work laptop. memory and processor speed more than adequate for preforming work activities including Office apps and video calls
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Ryan Wiltshire
from Philadelphia, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ThinkPad is an exceptional ultraportable, striking an impressive balance between lightweight design and robust performance. Its sleek, durable chassis houses a vibrant 14-inch display, making it ideal for professionals on the go who prioritize both productivity and portability. The snappy Intel processor handles daily tasks and demanding applications with ease, while the legendary ThinkPad keyboard provides an unparalleled typing experience. Combined with excellent battery life and a comprehensive suite of security features, this laptop truly stands out as a top-tier choice for business users and anyone seeking a premium, reliable computing companion.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Laura Do
from Fairfield, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far it has been a great purchase! It is light weight, fast and is meeting my needs
I would recommend this to a friend!
Written by a customer while visiting lenovo.com