Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i5 with 16GB memory- 256GB SSD - Black
Average customer rating
4.7
(793 Reviews)
Rating breakdown 793 reviews
5 Stars
657
4 Stars
87
3 Stars
24
2 Stars
6
1 Star
19
95%of customers recommend this product.
(
533 out of
561)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i5 with 16GB memory- 256GB SSD - Black
Posted by: CLMM
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's light weight, small but powerful enough for what I'm doing. I am content with this ThinkPad X1 Carbon Gen 11 Intel (14”) for now and time will time.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Brian CB
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not much better than my old version. Honestly, it's a bit faster than my Lenovo X1 Gen 7, but the battery is absolute garbage. I'm not sure if AMD processors or the upcoming Intel processors will be better, but the whole package feels... kinda lacking for a $2,000 ultraportable in 2023. This is especially so because the screen isn't even 4k.
As a side note, the new IR camera and Windows Hello login is much better, but it doesn't simultaneously work with both the built-in camera and the external (Windows Hello compatible) camera I've been using for a couple years because... Windows just doesn't seem to support two Windows Hellos based cameras at a time???
Windows is better for my work, but Mac is looking a lot better these days.
I would recommend this to a friend!
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 6, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: VQJR
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s light but sturdy, does not get hot like my Dell XPS 13. Fast and reliable.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: BrendanB83
from Dubuque, IA
Verified Purchase:Yes
PC is better than dell in every way! PC has more computing power to let me do the things I need to do for work.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: RWilliams
from Santa Rosa, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful sleek laptop that has plenty of power to do whatever I have asked it to so far. Purchased to replace an ageing desktop tower, this is a much more elegant solution, when combined with a couple NAS servers to handle larger file loads.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: E Ellen
from Birmingham, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very pleased with my purchase. It met all of my expectations.
Written by a customer while visiting lenovo.com
Posted by: JFitz43
Verified Purchase:Yes
Very fast when using multiple apps at the same time - touchscreen is great.
I have used a couple of these X1s over the last couple of years and have had no issues.
Be sure that if you are using a docking station to plug it into the appropriate USB-C port.
Also, would like to see future models to not be matte black but rather semi-gloss to clean them easier.
All and all one of the fastest and reliable work laptops I have used, and Lenovo Commercial Advantage portal is great for keeping BIOS, drivers and OS up to date.
I have used a couple of these X1s over the last couple of years and have had no issues.
Be sure that if you are using a docking station to plug it into the appropriate USB-C port.
Also, would like to see future models to not be matte black but rather semi-gloss to clean them easier.
All and all one of the fastest and reliable work laptops I have used, and Lenovo Commercial Advantage portal is great for keeping BIOS, drivers and OS up to date.
Written by a customer while visiting lenovo.com
Posted by: L Paul
from Flagstaff, Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great lightweight laptop. Used in a professional architecture studio environment. Great for limited CAD/BIM workflow when traveling or away from more powerful office workstations.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com