Customer reviews from lenovo.com
Lenovo - ThinkPad T16 Gen 2 16" Laptop- i5 with 16GB memory- 256GB SSD - Black
Average customer rating
4.4
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
49
4 Stars
21
3 Stars
3
2 Stars
1
1 Star
4
87%of customers recommend this product.
(
45 out of
52)
Customer Reviews for Lenovo - ThinkPad T16 Gen 2 16" Laptop- i5 with 16GB memory- 256GB SSD - Black
Posted by: ALT372
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Certainly! Here's an expanded version:
This laptop is truly exceptional. From seamless multitasking to smooth operation of demanding applications, it consistently delivers outstanding results Whether for work or leisure, this laptop surpasses expectations and proves itself as a reliable companion for all your computing needs.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
3
Not as impressed as I thought I would be.
on August 27, 2023
Posted by: tfauves
[This review was collected as part of a promotion.] Now that I've had some time to use this machine, I believe I can provide an accurate review. In general, I find this machine to be an improvement over my previous laptop, although my initial expectations have not been met. The keyboard is something I particularly enjoy, although I did find it necessary to reverse the placement of the ctrl and fn keys (a design choice that is odd to me). This adjustment made me feel more comfortable using it
However, I must admit that I'm not a fan of the laptop's finish. While it feels nice to the touch, it seems to attract every fingerprint imaginable. Despite my best efforts, it's as if even the slightest touch leaves behind evidence of my presence. I'm not a creature of constant greasy snacking, but you wouldn't be able to tell from the state of my laptop. Even the keys gather grease and oil, which can be annoying. I keep a stockpile of microfiber cloths on hand just to maintain its appearance.
However, I must admit that I'm not a fan of the laptop's finish. While it feels nice to the touch, it seems to attract every fingerprint imaginable. Despite my best efforts, it's as if even the slightest touch leaves behind evidence of my presence. I'm not a creature of constant greasy snacking, but you wouldn't be able to tell from the state of my laptop. Even the keys gather grease and oil, which can be annoying. I keep a stockpile of microfiber cloths on hand just to maintain its appearance.
Additionally, I've encountered an issue with Bluetooth connectivity. My headphones frequently lose connection, a problem I never experienced with my previous machine. This inconsistency has been a source of frustration, as it interrupts my workflow and forces me to troubleshoot the connection repeatedly.
In summary, while I have a positive overall impression of this machine, it falls short of the high expectations I initially had. The keyboard layout adjustment and the constant need to clean smudges detract from the otherwise positive experience. The Bluetooth connectivity issues only compound these frustrations.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 28, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Brooksdanl
from Las Vegas, NV
Verified Purchase:Yes
My first Lenovo and it is Outstanding. Very responsive and easy setup. Definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: AElam
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good computer, but has started to freeze extremely often, even though I’ve had it for less than a month.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, April 15, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: edoug3906
from New Braunfels Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This systems performance has met my requirements the speed of operation is outstanding.
The display is very suitable for my usage and excesses my expectations. Available ports and options are great with USB, HDMI, and Ethernet. The pre-installed operating system meets my preferences and made is much easier for a plug and go system. It was within my budget needs with the specifications and performance requirements needed.
The display is very suitable for my usage and excesses my expectations. Available ports and options are great with USB, HDMI, and Ethernet. The pre-installed operating system meets my preferences and made is much easier for a plug and go system. It was within my budget needs with the specifications and performance requirements needed.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Javier Gutierrez
from Nottingham, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] The T-Series is a delight to work with, the large screen is a blessing to my aging eyes and having a full keyboard with number pad is just the cherry on top. Despite the constant issue with the TrackPoint drift which has existed since I first used one 20-some years ago, I LOVE using TrackPoint way more than any touchpad that I've ever used. So glad that Lenovo still carries it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: SJFox
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice set up, Compact design, seems rugged. The documentation could be better as to Memory slot and upgradeable sizes allowed. The fact that it has an extra M.2 port is nice but no information as to this and the size board allowed in documentation. This would be great to know.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Matt Mitchell
from Kalamazoo, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laptop is very powerful and can do literally everything I have thrown at it so far. Works extremely fast and multi-tasks better than just about any other machine I have used. Only 2 downsides I have would be the battery life isn't the best but really because it can do so much I didn't expect an amazing battery life, and it doesn't have a numberpad which isn't a dealbreaker but because the size makes it more than capable of fitting one I don't see why it isn't just there by default.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com