Customer reviews from lenovo.com
Lenovo - ThinkPad T16 Gen 2 16" Laptop- i5 with 16GB memory- 256GB SSD - Black
Average customer rating
4.4
(78 Reviews)
Rating breakdown 78 reviews
5 Stars
49
4 Stars
21
3 Stars
3
2 Stars
1
1 Star
4
87%of customers recommend this product.
(
45 out of
52)
Customer Reviews for Lenovo - ThinkPad T16 Gen 2 16" Laptop- i5 with 16GB memory- 256GB SSD - Black
Posted by: Topdawg
from San Antonio, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great machine, nothing preloaded to have to remove, bloatware, Functions great out of the box. I decided to upgrade from 16mb, and 500mb SSD and that was also very easy, just create a backup of computer before you start which you should do anyway. My computer is maxed out at 48gb memory and 2TB SSD and is even faster than out of the box. Keyboard layout is good and comes with Cat5 cable connector and number pad that a lot of the compeditors have dropped. Overall no complaints at all.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Purodog
Verified Purchase:Yes
The T16 is simply a great machine. I love the OLED display, and the keyboard is the right size for my hands. I have been a long time (15+ years) trackpoint junkie, and love the productivity that this gives me when working on my PC. Great job Lenova. Shipped on time at a great price. The smaller battery chargers make packing for my RV trips easier too!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: KetanS
Verified Purchase:Yes
Stay away from this laptop. The processor speed does not match up with what's advertised. The battery life is poor...perhaps 4 hours despite what's advertised. The machine is sluggish. I reached out to Lenovo for help and have received "0" responsive emails. This was supposed to be a work laptop to replace my HP that I had for 3 years but my HP works just as well as this brand new T16.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 29, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
For further technical issue, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
For further technical issue, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Mr David
Verified Purchase:Yes
Not a true 16”. It’s a real 15.6” jimmy rigged to be a true 26”. I’m extremely disappointed.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, April 15, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686 option 2.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686 option 2.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
3
Please give customers the opportunity to choose.
on January 6, 2024
Posted by: badb
from Carolina
Verified Purchase:Yes
I did not realize how much Microsoft interactions and disciplines are lined up the very day I started using the ThinkPad. I do NOT like using Microsoft and I find it a pain in my back, when I found out how much Microsoft would constantly be involved with my PC.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, January 8, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Bikeguy
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] As always, the Thinkpad is a solid machine. I've been using them for years. Great value for the money. Durable and just plain work.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com