Customer reviews from lenovo.com
Lenovo - ThinkPad X13 Yoga Gen 4 2 in 1 13.3" Touch-screen Laptop- i5 with 16GB memory- 256GB SSD - Gray
Average customer rating
3.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
2
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Lenovo - ThinkPad X13 Yoga Gen 4 2 in 1 13.3" Touch-screen Laptop- i5 with 16GB memory- 256GB SSD - Gray
Posted by: Tom Maxwell
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have never had a computer boot up so fast. It is fast with everything. WOW
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Juan Vargas
from Miami, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Small laptop but powerful as any other. Supper happy with the acquisition. Long battery life.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Cynne
from Palo Alto,CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It looks bigger due to its gray color. It is very light weight, well built and good size for travel.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: KylePl
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used 4x and ssd card failed. Had to call customer service to send back for repair.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, December 19, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: JRCren
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been pleased with this laptop after about a month of use. I enjoy not having to use an HDMI adapter. The keyboard and touchpad feel good. Performance is up to my expectations. It's nice to have a stylus in the laptop. Performance is good, but falls short of a surface pen. Battery life is very good, but not outstanding. Set up was easy. The only technical problem I have had is an odd freezing of the virtual background during a zoom session, which has only occurred once.
Written by a customer while visiting lenovo.com
Posted by: No luck
Verified Purchase:Yes
Unfortunately my laptop arrived with a hardware issue with the camera and was also running very hot out of the box. FYI, the fan is very loud! I returned it because of these issues. The aesthetics are very nice. I’ve been happy with previous Lenovo pro laptops, but this one was a bit of a lemon.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, May 16, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: M Hansen
from Fort Worth, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had very high hopes for this laptop, considering I've used Lenovo for the past 10+ years. The only reason I had to buy a new one is the older version didn't support any Microsoft upgrades anymore.
There is a lag in processing, which is hard to understand given the vPRO i7 and is supposed to be super fast. I'm not impressed.
When I'm working with dual screens, the lag is even worse - which given the separate graphics card - my understanding was that it was supposed to make dual monitors "seamless."
I'm stuck with it and will do my best with it until it's time to upgrade again...but I will probably venture away from Lenovo next time as this was a bit of a disappointment.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, January 9, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Response from lenovo.comBy Poornima_Lenovo, Customer Service, January 4, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com