Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Average customer rating
4.7
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
506
4 Stars
68
3 Stars
25
2 Stars
5
1 Star
21
93%of customers recommend this product.
(
414 out of
443)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Posted by: Bob F Silicon Valley
Verified Purchase:Yes
This was the worst laptop experience ever. I will never buy Lenovo again.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, December 13, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
If it's a technical issue, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
If it's a technical issue, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: affa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Exactly what we wanted, great laptop at a great price. If the screen can be brighter then it'd be perfect.
Written by a customer while visiting lenovo.com
Posted by: Matt20
from Philly, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sleek, powerful laptop that is super lightweight and great for every day use
Written by a customer while visiting lenovo.com
Posted by: RTLR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked for a couple of days, then would no longer boot up without having to do a manual reset. This was shortly after a bios update from Lenovo. Now had to reset computer to original factory settings and spend hours reconfiguring computer. Now a bit nervous that this machine will stand the test of time. Expected better for price paid
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 27, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Liz Jentz
from Brookfield, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hands down the best laptop I have ever used. I highly recommend it for those needing it for business or personal use.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: AntonB
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new X1 Carbon is the best business laptop that I've ever used, and I've been using business laptops for a long time. Best speed. Best display. Best keys. Best set up.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Darla62
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love my ThinkPad X1 Carbon Gen 11. This computer is just what I needed for portability, speed and user-friendly. This is my first ThinkPad to own personally but have used two others at work. Great, reliable computers.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: LK Teacher
from Kentucky
Verified Purchase:Yes
I really love this computer! The speakers and the display are great. Everything is working smoothly. Very satisfied.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com