Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Average customer rating
4.6
(632 Reviews)
Rating breakdown 632 reviews
5 Stars
511
4 Stars
68
3 Stars
26
2 Stars
6
1 Star
21
93%of customers recommend this product.
(
416 out of
446)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Posted by: Adrian Wayne Bailey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only had the La[top since Christmas( received as a gift) and I Loved it until I booted it on 1/21/2024 and only half the screen lit up. Called customer service and they said they would send a replacement rather than having me send in for repair. If/when I receive the replacement laptop and if in good working rider, I would upgrade the review to 5 stars . AS long as it works, I really do lke this laptop
I would recommend this to a friend!
Response from lenovo.comBy Poornima_Lenovo, Customer Service, January 24, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Kamran A89
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] like it, but the pricing and discounts seem not accurate and for marketing purposes mainly
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Satisfied Customer moving up from Ideapad.
on September 26, 2023
Posted by: tom94022
from San Francisco area, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great screen, love the trackball and the feel of the keyboard
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Tony Ye
from Herndon, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased ThinkPad X1 Carbon Gen 1 many many years ago and now it's still working fine. This new Gen 11 is for my son's new college life. ThinkPad laptop is always my #1 choice. Thanks for the amazing product.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Edinua
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very pleased with the X1. It is fast and remarkably quiet. The sound quality is good, and the display color and sharpness are a step above my former laptop. My only quibble is that the touch pad is too sensitive, so that I sometimes select an item when I only meant to pass over it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Robert C D
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent laptop. Bright screen. Comfortable keyboard. Fast. Love the storage capacity.
Written by a customer while visiting lenovo.com
Posted by: jeffdaley
from Scottsdale, Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is supposed to be a fast computer and work well with Wi-Fi. It did not work with Wi-Fi. I had to take it to a professional that spent just over an hour to get the laptop to work with the internet. The CPU was slow and it was probably associated with the garbage programs added on the laptop. After deleting all the unwanted programs and the tech fixing access to Wi-Fi the computer is working. On 1Gig internet service per speedtest.net it reached speeds of 420m while my 4 year old desktop gets 790m on Wi-Fi in a side by side test. Given the problems upfront, the additional money spent to get the CPU to work, and its current performance for the money spent I can only give this unit 2 stars. I am very disappointed with all the problems with this unit. We'll see what the future brings in the way of performance and stability.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 24, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: CAPF
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had ThinkPad X1 Carbon Gen 11 for about a month now. I was concerned about the price and what I would get in return. I shouldn't have been. It is solidly constructed, feels good in my hands and most importantly, works as well as other Lenovos I have had. It is speedy and has handled my requirements to date. This is my first *personal* Lenovo laptop, so I wanted one that wouldn't feel like ones I've used for work. It doesn't. It feels like I am using a machine that is a step above. I love it so far!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com