Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Average customer rating
4.7
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
506
4 Stars
68
3 Stars
25
2 Stars
5
1 Star
21
93%of customers recommend this product.
(
414 out of
443)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Posted by: Md Mahmud
from Huntsville , Alabama
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is good so far. I have been using this laptop since January. Pretty much stylish and light weight as well.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Bax1
Verified Purchase:Yes
About a day after receiving the laptop, the keyboard stopped working. I would have expected it to just work for a laptop that costs so much or a replacement to have been sent. Nope. I ended up returning it. However, in the short time that I had the laptop I really liked it. I would probably get another one.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, January 16, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Lavinia
from Connecticut
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent laptop, especially great combination of functionality and portability. I am really happy with it!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: RaniaD
from Philadelphia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Quick, top of the line lenovo that will be sure to last a long time.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Horrible Features!
on July 28, 2023
Posted by: Tzuckerman
I bought this in November of 2023. It is about as useful as a paper weight. The touch is so broken, it doesn’t matter how you put pressure on it with your finger. The mouse will not move. Save yourselves money and buy a Mac instead of this hunk of junk.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 28, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Caymanfire
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] It a very nice laptop, quick startup and fast response.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: kundalinijesus
from hilton head island
Verified Purchase:Yes
[This review was collected as part of a promotion.] awesome powerhouse fast packs a punch/ i use this computer for lightroom and excel
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jaganath
from St.louis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazing laptop with excellent and seamless performance
I would recommend this to a friend!
Written by a customer while visiting lenovo.com