Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Average customer rating
4.7
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
506
4 Stars
68
3 Stars
25
2 Stars
5
1 Star
21
93%of customers recommend this product.
(
414 out of
443)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Posted by: Mayor Rick
from Keiser, AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Super-fast smooth operating laptop. Very lightweight and display is GREAT
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JP Altus
from Blythewood, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an excellent computer. I have owned a few earlier variants of the Carbon laptop through work and just bought this one for personal use. It is reliable, fast, easy to set up and lightweight.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Posted by: RTG1
from Michgan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lenovo Think Pad X1 Carbon is a great product. Like it so much we bought one more. We purchase extended warranties and the service is good.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Moe552
Verified Purchase:Yes
[This review was collected as part of a promotion.] Laptop is nice, quite light, and powerful for Business use.
Written by a customer while visiting lenovo.com
Posted by: abcdefghijk
Verified Purchase:Yes
I have had a ThinkPad X1 Carbon Gen 7 as well as a ThinkPad X1 Carbon Gen 10. Now I have a ThinkPad X1 Carbon Gen 11. While my earlier laptops were solid laptops, they were not nearly as complete as my current one. Add to this some amazing company support and you have an unbeatable product!
Written by a customer while visiting lenovo.com
Posted by: GeorgeJack
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like it. Powerful system. Nice color. Is touch screen and didnt know.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Honest Citizen
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome product. Love it. Very durable. Awesome product. Love it. Very durable.
Written by a customer while visiting lenovo.com
Customer Rating
3
Great light, powerful, business laptop. Buggy
on November 14, 2023
Posted by: Jake2928
from Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Negatives - why they have Fn and Ctrl buttons in opposite place is beyond me. You can make then function opposite (normal) but the keys are forever labeled wrong. SO ANNOYING!!
Boots slower than at least the Yoga line, Fingerprint reader not work so well. Gets slightly warm but its so thin probably to be expected. Most annoying thing of all. display automatically dims, too dim, then gets real bright after 5 seconds or so. does this as web page changes etc so constantly! IDK how to get it to stop but its the worst!
The good - Lightweight and portable make it awesome for people on the go. Battery not bad with IPS display. Mine has i7 w/ 32 GB RAM so it has more power than needed. I really want to love this laptop but the screen dimming and getting bright make me want to throw it out a window.
I would recommend this to a friend!
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 16, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com