Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Average customer rating
4.7
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
506
4 Stars
68
3 Stars
25
2 Stars
5
1 Star
21
93%of customers recommend this product.
(
414 out of
443)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-Screen Laptop - Intel Core i7 with 32GB Memory - 1TB SSD - Black
Posted by: JaneLN
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Laptop is great. I have an issue with getting it to power off. I also have an issue with face recognition going to black screen. Have to do alt, cntrl, del to get it to shut off, and log out. Then it's OK when I restart. Overall it's OK but in my opinion, on reliability.. not worth the big bucks.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, April 29, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: JRKB
Verified Purchase:Yes
[This review was collected as part of a promotion.] Gen 11 hardware and screen quality is greatly improved over previous generations.
Written by a customer while visiting lenovo.com
Posted by: NJN2
from California & Argentina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light, fast, upgradeable.
Wanted bulletproof system for travel.
Wanted bulletproof system for travel.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: wshane
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not happy with the start pages I always have to deal with. Also the software package installed could have been much better and more relevant to everyday use.
Written by a customer while visiting lenovo.com
Posted by: Khali
Verified Purchase:Yes
[This review was collected as part of a promotion.] Is just the perfect laptop, i been working with this laptop for a month and until now
Written by a customer while visiting lenovo.com
Posted by: AndreaFP
Verified Purchase:Yes
[This review was collected as part of a promotion.] I finally had to replace my old ThinkPad X1 because it couldn’t communicate with my new printer. That’s how old it was - no upgrade would work. I was really upset. Couldn’t imagine another could take its place. But the new one has done just that - at half the weight!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JohnBea
from Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] The X1 Carbon is our go to laptop and has been for many years. Powerful, reliable and in a package that’s just the right size.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Tessar95
from Las Vegas, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Incredibly light and powerful laptop, checks all of my boxes as I primarily work with office and online applications.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com