Customer reviews from Samsung US
Samsung - Galaxy Z Fold5 512GB - Phantom Black (Verizon)
Average customer rating
3.5
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Samsung - Galaxy Z Fold5 512GB - Phantom Black (Verizon)
Customer Rating
5
Yau
on April 19, 2024
Posted by: Mewee
I love it so much. Best phone ever and its a tablet too.
Written by a customer while visiting Samsung US
Customer Rating
1
😔
on January 2, 2025
Posted by: Nutinbuttr2
So disappointed lines green and if one side crack inside stop working
Response from Samsung USBy R&R Team, January 2, 2025
Thanks for sharing your feedback on the Galaxy Z Fold5! We hate to hear that your screen may be damaged. Our goal is to deliver innovative devices that elevate your mobile experience. The Galaxy Z Fold5 is designed with durability in mind, featuring Gorilla Glass Victus 2 and an Armor Aluminum frame to enhance sturdiness. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold5 and Galaxy Z Flip5 devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We appreciate your insights and encourage you to reach out to us at Samsung Support for further assistance with this. Your satisfaction is important to us, and we’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Lacking Feature
on February 24, 2024
Posted by: GCLEOPARD
from San Francisco
Expertise:Intermediate
I have always LOOOOVED the Note! REASON? The OLD NOTE had this nifty hideaway stylus in the phone. I miss that feature with this new Galaxy Z Fold. I have to buy the stylus separately AND buy a case made with a stylus carrying case to carry my stylus. I've lost my stylus already this way. Too expensive NOT having this feature pre-built in the phone like the old notes use to have. The other iritation w/the Galaxy Fold I cannot use a stylus on the outside screen, only on the inside screen. I have long nails and so I have to carry and use a pen with a separate rubber tip for texting. BOTH SCREENS should have been stylus compatible. Especially at THIS PRICE. I LOVE THE GALAXY FOLD BUT HATE this missing feature tremendously
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
1
Response from Samsung USBy Social Commerce, February 26, 2024
Hi there Gcleopard, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We are happy to hear you enjoy the overall features of the device. If you are looking for a device more similar in nature to the Note Series you previously loved, the Samsung Galaxy S Ultra Series have the S Pen imbedded in to the device similar to what you mention. Please, reach out to us at any time with questions about any Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 7, 2024
Posted by: Luv2shop
The Samsung galaxy z fold 5 is really good I like holding the phone in one hand it’s very comfortable in my opinion the cameras are amazing the inner display is very good I love it nice work Samsung
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Need a meaningful update on hardware.
on November 5, 2023
Posted by: Ray Ray
Expertise:Intermediate
Please make the screen larger... Perhaps make a "Pro" version that has a larger screen. Lastly, please make slot for the S Pen. There's no need for a bulky pen. The thin pens for the Note model would be fine for this phone.
Response from Samsung USBy Social Commerce, November 7, 2023
Hey Ray Ray, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback is crucial to us as we strive to provide the best possible experience to our customers with their chosen device. Please, do not hesitate to reach out to us with further feedback or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money on this phone
on October 24, 2024
Posted by: Mrtrejo1976
from New York
Expertise:Expert
I wanted to follow up my review can't find it so here it is again, this phone is so over priced bought the samsung pencil also over priced only worked in in the fold screen not the main screen, phone cover also expensive and ugly now the phone is soooo unresponsive is tiring and frustrating using this phone, definitely this is my last samsung never ever again, I did try to sale this phone but I will get only peanuts for this phone so it's going to be a useless paper weight on my dresser, samsung should do a fair buy back I will sell this pice of junk in a heart bit so I recuperate some of my money.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hello Mrtrejo1976,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While S Pen is supported on the Main Screen of the Z Fold5, one is not included with the purchase of this device. You can purchase the newly trimmed-down S Pen Fold Edition for Galaxy Z Fold5 to enjoy smooth notetaking and perform Air carry it with your phone in a Slim S Pen Case. If you would like to switch up the case or any other accessories for your phone, check out the link I have included below. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Please take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you would like to share additional feedback with us regarding the performance, functionality, or durability of your Z Fold5, please do not hesitate to reach out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshoot/TSG10001529/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While S Pen is supported on the Main Screen of the Z Fold5, one is not included with the purchase of this device. You can purchase the newly trimmed-down S Pen Fold Edition for Galaxy Z Fold5 to enjoy smooth notetaking and perform Air carry it with your phone in a Slim S Pen Case. If you would like to switch up the case or any other accessories for your phone, check out the link I have included below. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Please take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may be experiencing with your device. If you would like to share additional feedback with us regarding the performance, functionality, or durability of your Z Fold5, please do not hesitate to reach out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
5
Best features available
on December 23, 2023
Posted by: Lil6661318
Expertise:Expert
I bought this a month ago and I am glad I didn't!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome Phone
on September 7, 2023
Posted by: Metro 1963
I am enjoying the new Galaxy Z Fold 5, it is fast and has a wonderful screen.
Written by a customer while visiting Samsung US