Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB (Unlocked) - Cream
Average customer rating
4.7
(4,247 Reviews)
Rating breakdown 4,247 reviews
5 Stars
3,184
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB (Unlocked) - Cream
Customer Rating
5
Love the form factor!!!
on December 22, 2023
Posted by: Lalove
[This review was collected as part of a promotion.] I use this phone mainly as a phone for work and when I'm in a suit. Let me say I love the small form factor, it's like barely anything their. Also I find myself useing the small screen Alot!. You will have to use another app to take full advantage of the screen however it's a one time thing. Overall love the phone.. probably more than my fold 4... well at least for it's compactness.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product great features easy to use
on December 22, 2023
Posted by: RVN0987
[This review was collected as part of a promotion.] Use for Gmail, texting, and phone. Do All my personal business and take pictures and videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact size
on December 22, 2023
Posted by: Sassygal
[This review was collected as part of a promotion.] I am retired so just personal use. Still learning all the features. Thank goodness for the emails sent on how to use. Love the outer screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best flip phone
on December 22, 2023
Posted by: Kickinwing96
[This review was collected as part of a promotion.] Most refined flip phone on the market. Excellent battery and takes decent pictures too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has the best features. Li
on December 22, 2023
Posted by: CodyAlpha1
[This review was collected as part of a promotion.] Have had three Samsung phones. The Flip 5 is by far the best one yet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My Z Flip5
on December 22, 2023
Posted by: horseandpony
[This review was collected as part of a promotion.] I traded a one year old Galaxy flip4 when the new flip5 it came on the market. I loved the flip4 but not so much the flip5. the charging port had to be repaired about one month in and has never worked very smoothly even then, it often sends a message to check the cable, not connected. The charging pad does not connect wirelessly with the Samsung leather cover installed {its a pain in the butt to remove the cover to charge it wirelessly).
If the weather is damp the phone often sends the message about checking the charging port for moisture {there is none, it's in my pocket}.
The flip function works great and the phone stays connected to my T-Mobile network so as a phone it performs as expected. The camera is "standard" at best but that is not what i cared about, it was the small form factor that was important to me and I got that.
I don't plan on getting another one when this one has quits me.
If the weather is damp the phone often sends the message about checking the charging port for moisture {there is none, it's in my pocket}.
The flip function works great and the phone stays connected to my T-Mobile network so as a phone it performs as expected. The camera is "standard" at best but that is not what i cared about, it was the small form factor that was important to me and I got that.
I don't plan on getting another one when this one has quits me.
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Hello Horseandpony, thank you for your feedback on your Samsung Galaxy Z Flip5. We empathize with how frustrating it has been when your charging port has not operated as intended. If you are still experiencing this difficulty we have provided a link to the Samsung Support Team to help work with you on the dampness notification and cable not being fully connected. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 22, 2023
Posted by: tlc1234
[This review was collected as part of a promotion.] I upgrade to the newest Samsung flip version as they come out. All are really great phones. I am hopeful they will be getting new technology to make it a thin profile soon. I now wish all cellphones would flip close and I try to flip others closed on the occasion I have to use someone else's. It is odd when they don't flip closed. I can't see myself going back to one that doesn't. It fits fine in my pocket.
I did have an odd issue with my newest Flip 5 that it wouldn't power on after a reset. I had to take it to the repair shop and thankfully it appeared to be a one off anomaly. It hasn't acted up again so I did not lower my rating as I do like the phone a lot.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sturdy, reliable phone
on December 22, 2023
Posted by: Santashelper
[This review was collected as part of a promotion.] I like how easy it is to flip closed and put in pocket. Phone has reliable features, overall I've been very pleased with it. I like how sturdy it is, too
Value
3
Response from Samsung USBy Social Commerce, January 4, 2024
Salutations Santashelper,
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip5. We're jumping over the moon after hearing how much you have been enjoying all of the features of your Galaxy Z Flip5 so far! It's the 5th generation in foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, it features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. All which aids in its durability! Did you know that Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship? Pretty amazing, right? Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We are always here for you! Thank you for being a dedicated Samsung customer.
- Debra
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https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Thanks for taking the opportunity to review your Samsung Galaxy Z Flip5. We're jumping over the moon after hearing how much you have been enjoying all of the features of your Galaxy Z Flip5 so far! It's the 5th generation in foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. As you know, it features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. All which aids in its durability! Did you know that Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship? Pretty amazing, right? Please feel free to reach out to Samsung Support if you have any questions for us or if you would like any further assistance. We are always here for you! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
Written by a customer while visiting Samsung US