Customer reviews from https://www.asus.com
ASUS - L210 11.6" HD 1366x768 Laptop - Intel Celeron N4020 with 4GB Memory - 128GB eMMC - Dreamy White
Average customer rating
1.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for ASUS - L210 11.6" HD 1366x768 Laptop - Intel Celeron N4020 with 4GB Memory - 128GB eMMC - Dreamy White
Customer Rating
3
It's a little iffy on whether this will last...
on January 23, 2024
Posted by: only1carla
Frequency of use:Daily
Verified Purchase:Yes
Great price - but it has seemed a little glitchy since day 1. Like the screen 'flashes' occasionally. I had to install updates four times. I don't know - it doesn't give me the warm and fuzzies that this laptop will last. But maybe you get what you pay for.
Response from https://www.asus.comBy CLM, November 22, 2024
Dear Only1carla,
We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product will agree that it is a decent entry level laptop that runs basic and light computing applications, without compromising system stability and performance as long as Windows, drivers and applications are up to date. During the initial Windows setup and Windows update installations, the screen will tyically flashes occasionally. Once updates completed, system performance will improve. Addtionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. You can also run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused if it did not meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product will agree that it is a decent entry level laptop that runs basic and light computing applications, without compromising system stability and performance as long as Windows, drivers and applications are up to date. During the initial Windows setup and Windows update installations, the screen will tyically flashes occasionally. Once updates completed, system performance will improve. Addtionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. You can also run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Ezzie
Frequency of use:Daily
Verified Purchase:Yes
Laptop is extremely slow. Unsatisfied and disappointed as I have used ASUS products in the past.
Response from https://www.asus.comBy CLM, October 16, 2024
Dear Ezzie,
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410021122-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
We regret to learn that you are experiencing performance issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410021122-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042398/
Written by a customer while visiting https://www.asus.com
Posted by: Rich Tanenbaum
Frequency of use:Daily
Verified Purchase:Yes
Worst computer ever followed by company stealing from me. Got the laptop and it took 3 hours to boot up and install updates. When done it would take several minutes just to load a web page. Not the internet connection as other devices in the house worked fine. Sent it back right away for a refund and after 6 weeks no me it and nothing but email after email from ASUS saying I will hear back in 48 hours while they research it.
Response from https://www.asus.comBy CLM, November 21, 2024
Dear Rich Tanenbaum,
We do understand your disappointment with the laptop and the inconvenience this may have caused if you find it too slow.
This product was designed as an entry-level laptop that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance.
Since it is an entry-level laptop, you will experience slow speed during the initial WINDOWS setup and while installing all cumulative and featured WINDOWS Update. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, the laptop will do several system reboots, black screen temporarily or restart during the update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the laptop and the inconvenience this may have caused if you find it too slow.
This product was designed as an entry-level laptop that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance.
Since it is an entry-level laptop, you will experience slow speed during the initial WINDOWS setup and while installing all cumulative and featured WINDOWS Update. This may take a longer time depending on the network traffic from the updated server and the stability of your high-speed internet service. Also, the laptop will do several system reboots, black screen temporarily or restart during the update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com