Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Pet Care Dry - White
Average customer rating
4.5
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
110
4 Stars
16
3 Stars
6
2 Stars
4
1 Star
9
90%of customers recommend this product.
(
113 out of
125)
Customer Reviews for Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Pet Care Dry - White
Customer Rating
1
Do not buy this set
on November 22, 2024
Posted by: Mlcnurse
from Longview, Texas
I am 70 years old
I bought this washer dryer set 3 years ago
This is the absolutely worst washer dryer set I have ever had
The washer is not effective. It leaves dirt and lint behind
The dryer takes forever
I bought this washer dryer set 3 years ago
This is the absolutely worst washer dryer set I have ever had
The washer is not effective. It leaves dirt and lint behind
The dryer takes forever
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 25, 2024
Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a link for troubleshooting steps for your washer that doesn't clean clothes; kindly click the embedded words.
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/#:~:text=Clothes%20are%20not%20clean%20after%20washing%20in%20Samsung,for%20an%20error%20code%20or%20other%20related%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your dryer that runs too long; kindly click the embedded words.
What if drying process takes too long in Samsung Dryer.
https://www.samsung.com/sg/support/home-appliances/what-to-do-when-drying-process-takes-too-long-in-samsung-dryer/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147739234) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your laundry combo.
Here is a link for troubleshooting steps for your washer that doesn't clean clothes; kindly click the embedded words.
Clothes are not clean after washing in the Samsung washing machine.
https://www.samsung.com/us/support/troubleshooting/TSG01108627/#:~:text=Clothes%20are%20not%20clean%20after%20washing%20in%20Samsung,for%20an%20error%20code%20or%20other%20related%20issues.?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your dryer that runs too long; kindly click the embedded words.
What if drying process takes too long in Samsung Dryer.
https://www.samsung.com/sg/support/home-appliances/what-to-do-when-drying-process-takes-too-long-in-samsung-dryer/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147739234) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely phenomenal
on December 16, 2024
Posted by: Anonymous
from Hayward CA
I bought this pair 2 months ago and I absolutely love them
Best washer and dryer I've ever had
Best washer and dryer I've ever had
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Huge letdown
on September 11, 2025
Posted by: Brenda
from Atwood TN
[This review was collected as part of a promotion.] I guess it dries. Clothes seems somewhat damp unless dried on Heavy duty. Old dryer did better.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
1
Response from Samsung USBy SEA Care, September 12, 2025
We want to ensure your dryer operates at its best, Brenda. Let's get this taken care of. Please refer to the resources below to improve your dryer's drying performance. Click the links and hyperlinks and watch the embedded video (if available) for tips. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004802/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150694669, to help our team locate your information when you message us. Have a great day. -John
Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004802/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150694669, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Pain! Worst Dryer Ever!
on September 12, 2025
Posted by: Damp and Disgusted
from Dallas, TX
This is by far the worst dryer that I have ever owned! Trust me! Do not believe others. Save yourself heart ache and do not buy! I throw sheets in the dryer, let it go for an hour and still damp. I have to try different settings and the dryer always defaults to eco-dry or auto-stops when it ASSUMES your clothes are dry. I MISS my old dryer that was tried and true. Only opted for this dryer because I wanted the matching set. The settings for 'bedding' for example, don't dry bedding without tweaking other settings. What a piece of work!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 12, 2025
Hello there, We understand the significance of a working dryer in your household. Let us help you out. To address your concerns with your dryer. Click the links and hyperlinks and watch the instructional video (if available). The dryer is not hot enough: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The dryer cycle ends too quickly: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Care for your bedding items with your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150698778, to help our team locate your information when you message us. Have a great day. -John
The dryer cycle ends too quickly: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Care for your bedding items with your Samsung dryer: https://www.samsung.com/us/support/answer/ANS10004803/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150698778, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Great animal hair features.
on October 6, 2025
Posted by: tumleh65
from Parkesburg PA
[This review was collected as part of a promotion.] So far we like both of our appliances, Just got them about a month ago. Like the filters in the washer, easy access to clean them out.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Look no further, it's the hair destroyer.
on February 18, 2024
Posted by: Hankiferd
from New Mexico
Amazing pet hair feature. We literally bought a new washer and drying just to help deal with our huskeys hair. We figured even the price of a new W+D would be made up in lint roller savings in about two years, lol. We'll, the verdicts in and this set is amazing if you have pets that shed. The pet load takes about twice as long as a quick load but it removes about 85-95% of the hair. Most of the hair is just on particularly "sticky" fabrics. The hair catching bars in the washer are always full after a load and the drying catches the rest. Even his ped comes out hair free and that's grand zero. Look no further if you have pets. Only regret is not seeing We had a gas hookup before buying the electric washer. Natural gas is better for the environment and decreases your dry time and utility bill.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use, and looks great
on February 12, 2024
Posted by: Cspw
from Port, Orange, Florida
[This review was collected as part of a promotion.] We bought this a couple of months ago and it dries perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Dryer review
on January 30, 2024
Posted by: Jordan
[This review was collected as part of a promotion.] Dryer works great!! Love all the different setting options
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US