Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Pet Care Dry - White
Average customer rating
4.5
(145 Reviews)
Rating breakdown 145 reviews
5 Stars
110
4 Stars
16
3 Stars
6
2 Stars
4
1 Star
9
90%of customers recommend this product.
(
113 out of
125)
Customer Reviews for Samsung - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Pet Care Dry - White
Customer Rating
5
Great product
on August 7, 2025
Posted by: Candycane
from Victoria, Tx
[This review was collected as part of a promotion.] Always use Samsung , great features for this dryer and love this color
Written by a customer while visiting Samsung US
Customer Rating
5
Wifi dryer
on August 8, 2025
Posted by: Docwick
from Whitehouse, OH
[This review was collected as part of a promotion.] Easy to use. Quiet and efficient. Removes pet hair very well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Torn clothing
on August 15, 2025
Posted by: La Vida
The product was great for about 2 years,. Then it just stopped in mid spin cycle. Wouldn’t drain. Had to call a repair man, I used my house warranty program for my utilities that I pay monthly. As this was out of warranty. Got it repaired.
Now it’s been about 3 years, and I ever noticed that it towels were starting to get holes and tears in them didn’t think anything of it. Two days ago, I washed delicate, with 3 garments. I took them out, and started to hang them, noticed that I had two tears on my dress that weren’t there before
We checked all the towels, a lot have holes, and tears, we’ve summed it up to the washer. Even though it has no agitator, when it drains the water, it appears to be sucking in clothes, and tearing, shedding abs making holes in our clothing and towels.
Has anyone else had this problem? I’m not sure what to do. ?
If I can do anything?
The washer was not inexpensive and I cannot another. . Maybe be got a lemon?
Now it’s been about 3 years, and I ever noticed that it towels were starting to get holes and tears in them didn’t think anything of it. Two days ago, I washed delicate, with 3 garments. I took them out, and started to hang them, noticed that I had two tears on my dress that weren’t there before
We checked all the towels, a lot have holes, and tears, we’ve summed it up to the washer. Even though it has no agitator, when it drains the water, it appears to be sucking in clothes, and tearing, shedding abs making holes in our clothing and towels.
Has anyone else had this problem? I’m not sure what to do. ?
If I can do anything?
The washer was not inexpensive and I cannot another. . Maybe be got a lemon?
Response from Samsung USBy Samsung Care, August 15, 2025
Hello,
We understand how you feel about the torn clothing. We're here to help.
Below is a link to help when the washer damages the clothes. Browse the guide until the "Clothes are torn, ripped, or shredded" section to troubleshoot. This section also has another link to help you select the right washer cycles and settings.
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150379531 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how you feel about the torn clothing. We're here to help.
Below is a link to help when the washer damages the clothes. Browse the guide until the "Clothes are torn, ripped, or shredded" section to troubleshoot. This section also has another link to help you select the right washer cycles and settings.
Laundry is stained or damaged after using a Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150379531 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Dryer
on August 16, 2025
Posted by: Dr Pat
from Decatur, Ga
Purchase washer dryer set Jan 2025. My clothes are never completely dry regardless of the setting I try. Plus I wonder who designed the lint filter as lint easily gets behind and under the filter, which in my opinion could be a fire hazard. Every couple of weeks I use my hand vac to clear out lint. I would recommend this dryer. So far no problems with the washer.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Care, August 18, 2025
Hello Dr Pat,
We understand that dealing with a dryer that is not drying well can be frustrating. Let us help.
The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150413076 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand that dealing with a dryer that is not drying well can be frustrating. Let us help.
The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150413076 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on August 22, 2025
Posted by: Alex
[This review was collected as part of a promotion.] Amazing, hands down the best dryer I have ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 23, 2025
Posted by: LuvSamsung2
[This review was collected as part of a promotion.] Nice. Can't wait to use it. Love samsung products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on August 28, 2025
Posted by: Acfinley09
from Alabaster, Alabama
[This review was collected as part of a promotion.] Love this dryer! It does such a great job! Dries so quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for pet hair.
on August 29, 2025
Posted by: Caylee
from Michigan
[This review was collected as part of a promotion.] I work in the vet med industry and this dryer actually gets the hair off my scrubs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US