Customer reviews from bosch-home.com
Bosch - 800 Series 36 in. Wide 21 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with FarmFresh System - Stainless Steel
Average customer rating
4.5
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
129
4 Stars
35
3 Stars
11
2 Stars
3
1 Star
4
91%of customers recommend this product.
(
127 out of
140)
Customer Reviews for Bosch - 800 Series 36 in. Wide 21 Cu. Ft. French Door Bottom Freezer Counter-Depth Smart Refrigerator with FarmFresh System - Stainless Steel
Customer Rating
5
Great Fit
on November 1, 2024
Posted by: Cold Milk
[This review was collected as part of a promotion.] The 800 series interior is very well designed and much easier to load compared to the higher priced built-in it replaced in my kitchen. The separate compressor for the freezer is a plus in my opinion. Both the cold and freezer sections maintain the set temp and are whisper quiet!
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
Beautiful refrigerator
on April 14, 2025
Posted by: Tresa
[This review was collected as part of a promotion.] Our new refrigerator, just two weeks old, is beautiful inside and out. I love the door bins and how well lite it is in both the freezer and refrigerator.
I am surprised though, with how thin and flimsy the plastic drawers are inside the frig. None of the three interior drawers glide well and the fruit and vegetable drawers don't open fully making it difficult to access what is in the back of the drawer. The metal trim on one drawer has a slight bend in it and doesn't allow it to snap in place hence, it falls off each time the drawer is pulled out.
My recommendation is to use more sturdy plastic on the widest drawer and stronger side glides for the width of the drawer. When using two hands well spaced apart, it takes a big tug to pull the drawer forward and the drawer bends in the center.
I am surprised though, with how thin and flimsy the plastic drawers are inside the frig. None of the three interior drawers glide well and the fruit and vegetable drawers don't open fully making it difficult to access what is in the back of the drawer. The metal trim on one drawer has a slight bend in it and doesn't allow it to snap in place hence, it falls off each time the drawer is pulled out.
My recommendation is to use more sturdy plastic on the widest drawer and stronger side glides for the width of the drawer. When using two hands well spaced apart, it takes a big tug to pull the drawer forward and the drawer bends in the center.
Written by a customer while visiting bosch-home.com
Customer Rating
1
great refrigerator , but,,,
on April 24, 2025
Posted by: refrigerator
[This review was collected as part of a promotion.] the stanless steel doors are showing thru what seems to be shadows but is the adherance of the door to the inside frame so when you are looking at it there are 6 round shadowy circular areas that stand out popping from the inside
Response from bosch-home.comBy Bosch Home US, April 25, 2025
Hi refrigerator, thanks for your review. At Bosch we strive to provide the high-level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. For assistance with product-related inquiries, please feel free to call Customer Care at 1-800-944-2904 for real-time support. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
3
Great Fridge but not Very Quiet
on May 23, 2025
Posted by: Jeff R.
[This review was collected as part of a promotion.] We replaced a 13 year old Electrolux and were excited to size down. The clean design inside and out was a big selling point for us. The unit was installed and within a few days we noticed a high-pitched hum when the compressors were running. We assumed there was something wrong. After several service calls, Bosch finally agreed to replace the unit. The new unit arrived and, guess what, it has the same humming sound. Our house is fairly open, so when the compressors are running, it can be heard beyond the kitchen. Considering the overall cost of this refrigerator, I would have expected the units to run more quiet. Just be prepared for this once you get the fridge installed as it caught us by surprise.
Response from bosch-home.comBy TM, CS, May 23, 2025
Hi Jeff R., thanks for your review. We sincerely apologize for any disappointment or difficulties you may be having with this appliance and for any inconvenience it has caused. Your feedback is very important to us. If you have any further questions or concerns, please call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Beautiful and Functional
on October 16, 2025
Posted by: Lacy
[This review was collected as part of a promotion.] This refrigerator is so beautiful inside and out. Even though it's counter-depth, I was able to fit more inside it than our old standard depth model. I really like how the freezer is set up with the double pull out trays. The ice maker is awesome and I love the ice scoop that came with it. It's been very handy too to have the app, which will tell you if the door has been left open.
The built in handles are sleek and make it so much easier to keep the stainless clean. Also contributing to that is the interior water feature. I'll never have an exterior ice and water dispenser after having this style.
Please be aware that there is not a toe kick below the freezer door. You'll only pull the freezer over your toes once before you learn to step back or stand to the side to open.
My only, tiny concern, is that the right door has to close before the left and the operation isn't completely smooth. It does take a little force to make the door close fully. Other than that, we've been very happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Great
on January 2, 2026
Posted by: R Richardson
[This review was collected as part of a promotion.] This is the second Bosch frig ( same model) I bought due to a move. Great look. Reliable. Maximized for space as a counter depth model. Abundant and quick diamond ice maker. Quiet.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Several disappointing features
on January 8, 2026
Posted by: Should have could have
I’ve had my Bosch since August 2024. It’s now Jan. 2026 and I’m ready to trade this model in. I had not purchased a new refrigerator/freezer in 30 years so maybe I was expecting too much or didn’t look for the right things. While the refrigerator is stylish, quiet and the size is right, I am disappointed with several functionalities.
First, you can’t open just one side panel to open just one vegetable drawer. You have to open both outside panels. That’s just poor design. I wish I would have caught that when looking at this model.
At first the vegetable/fruit drawers did not pull out all the way. Once they were on the rollers correctly, they could pull out all the way, but the drawers are slightly skewed. Yes, the drawers close but they don’t adhere to rubber seals leaving a gap. The drawers should have a tight seal. I've tried many times to get them to align. This is very disappointing. The bottom front of the drawers also have a small design that catches little debris that you can’t get out ….unless you use a vacuum cleaner hose or an air compass duster/blower (like for a computer keyboard).
When I was looking at this model, I thought the larger center drawer seemed flimsy. That should have moved me to another model. Now after realizing how often I need something from that large middle drawer, I wish I had selected a model that had middle drawer as a separate option.
Yikes! So disappointed. I’ll be shopping for a different model before the end of 2026.
First, you can’t open just one side panel to open just one vegetable drawer. You have to open both outside panels. That’s just poor design. I wish I would have caught that when looking at this model.
At first the vegetable/fruit drawers did not pull out all the way. Once they were on the rollers correctly, they could pull out all the way, but the drawers are slightly skewed. Yes, the drawers close but they don’t adhere to rubber seals leaving a gap. The drawers should have a tight seal. I've tried many times to get them to align. This is very disappointing. The bottom front of the drawers also have a small design that catches little debris that you can’t get out ….unless you use a vacuum cleaner hose or an air compass duster/blower (like for a computer keyboard).
When I was looking at this model, I thought the larger center drawer seemed flimsy. That should have moved me to another model. Now after realizing how often I need something from that large middle drawer, I wish I had selected a model that had middle drawer as a separate option.
Yikes! So disappointed. I’ll be shopping for a different model before the end of 2026.
No, I would not recommend this to a friend.
Response from bosch-home.comBy CM, CS, January 9, 2026
Hi, thanks for your review. At Bosch, we strive to provide the high level of quality and reliability our products are known for, and we're very sorry to hear this model has not met your expectations. Please know that your feedback is extremely valuable to us and will be shared with the appropriate teams for further review and consideration. For any product-related inquiries, feel free to call Customer Care at 800-944-2904 for real-time support. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Perfect for my needs
on February 5, 2026
Posted by: KLSinKS
[This review was collected as part of a promotion.] I built a new home and chose Bosch 800 Series kitchen appliances. I love the clean lines, especially on the refrigerator which makes it easy to keep clean. There's a great deal of temperature control. I'm also enjoying the water filler inside the refrigerator. I also like the bottle holder that attaches to the flex bar. Very handy for keeping a bottle of champagne on hand.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com