Customer reviews from greenworkstools.com
Greenworks - 80 Volt 21 Cordless Self-Propelled Lawn Mower (Battery & Charger Not Included) - Green
Average customer rating
4.7
(556 Reviews)
Rating breakdown 556 reviews
5 Stars
436
4 Stars
88
3 Stars
12
2 Stars
5
1 Star
15
96%of customers recommend this product.
(
479 out of
499)
Customer Reviews for Greenworks - 80 Volt 21 Cordless Self-Propelled Lawn Mower (Battery & Charger Not Included) - Green
Customer Rating
3
Easy To Use
on July 3, 2023
Posted by: # A Cut Below
from Florida
I bought this unit back in February and have used it for about 25 cuts so far. The set up was easy and the mower runs great. The battery charges quickly. The issue is with how clean, or not clean, the unit cuts. Not sure if it is the design of the deck, the blade or just not enough oomph but it leaves way too many blades uncut even when cutting at a snails pace and with a significant overlap. I thought that the 80 Volt would be powerful enough to lift all the grass for a nice clean cut but it does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello # A Cut Below,
Thank you for sharing your feedback! When the lawn is being cut uneven, this can indicate a few different things. The first being that the lawn itself is rough or uneven. However, if this is not the case then it is possible that the grass is too tall, or the cutting height is set too low for the type of grass. Try raising the cutting height and reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. If you have tried these suggestions, try having a look underneath of the mower deck and ensure that there has been no damage to the motor shaft, fan, blade, blade washer/insulator or the bolt. If any of these parts have been damaged or thrown off balance this will result in an even cut and likely, a noticeable vibration while in use.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your feedback! When the lawn is being cut uneven, this can indicate a few different things. The first being that the lawn itself is rough or uneven. However, if this is not the case then it is possible that the grass is too tall, or the cutting height is set too low for the type of grass. Try raising the cutting height and reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. If you have tried these suggestions, try having a look underneath of the mower deck and ensure that there has been no damage to the motor shaft, fan, blade, blade washer/insulator or the bolt. If any of these parts have been damaged or thrown off balance this will result in an even cut and likely, a noticeable vibration while in use.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on August 31, 2023
Posted by: LTN65
from Houston, Texas
Gender:Male
I just bought this unit to replace my gas Honda mower. I already like this machine. It works very well for my Bermuda grass on 1/4 acre yard. It has a lot of power to cut my tall grass. The self propel feature works well for me although it has few seconds delay to disengage.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Makes me want to get out and mow!
on January 24, 2021
Posted by: Green Dan
from Boston, MA
I have owned this machine for 3.5 years, and I love it. I use it to mow my 1 acre property and without any attachments, I get beautiful lines in the lawn. I also use it to collect and mulch leaves in the fall, and it works great! People can't believe with the speed of the blades that on pavement, it collects every small piece of debris. All without having to store, pour and smell gasoline! Oh, yeah, and its easy to store, stands up on end making it very compact, leaving lots of room for my other greenworks tools!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Like a little bush hog.
on July 30, 2023
Posted by: Stewfish
from Florence, SC
Gender:Male
Powers through everything. Battery life is more than an hour. Quite and easy to use.
Pros: Cost-Saver, Easy to Use, Quiet, Durable, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: John on 2 acres
Verified Purchase:Yes
I thought it would use the same 80V battery as the chainsaw, edger, blower, weed eater and more but the battery for those items does not fit in this mower. I'm still having difficulty contacting support to deal with this and another issue with a bolt missing from the handle.
Response from greenworkstools.comBy Greeworks , Greenworks Customer Care , May 11, 2021
Hello John,
Thank you for taking the time to share your experience. - We are sorry to hear about this issue. Normally, our 80V battery models are compatible with our 80V tools, so it is impossible that they do not work together, unless the battery is physically unable to insert and connect due to a defect. Our team would be happy to look into your potential warranty options. Please consider contacting us a call at 1-888-909-6757 or by sending an email to info@greenworkstools.com for further assistance. All we ask that you please have access to the charger, battery and tool for troubleshooting purposes.
We look forward to speaking to you.
Thank you for taking the time to share your experience. - We are sorry to hear about this issue. Normally, our 80V battery models are compatible with our 80V tools, so it is impossible that they do not work together, unless the battery is physically unable to insert and connect due to a defect. Our team would be happy to look into your potential warranty options. Please consider contacting us a call at 1-888-909-6757 or by sending an email to info@greenworkstools.com for further assistance. All we ask that you please have access to the charger, battery and tool for troubleshooting purposes.
We look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Posted by: CarolH
from Bloomfield Hills, MI
Gender:Female
Verified Purchase:Yes
My husband & I are both retired but still mow our own yard, etc. We had previously bought a Green Works leaf blower, then a Green Works snowblower & liked both. Our old lawnmower was dying so we got a Green Works self-propelled mower. We LOVE IT! It is so easy to use, no gas/oil, etc. lightweight & easy to maneuver and does a great job of cutting the grass. Doing the lawn seems so much easier now!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Everything about the mower, from the handle to the bag, to the wheels, is flimsy. It's a battery drain, and doesn't cut very well.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , July 23, 2020
Hello anonymous
Thank you for your feedback. We are sorry to hear that you are unsatisfied with your lawnmower purchase. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawn mower (i.e. lawn mower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few other tips to help get the most out of the battery run time and achieve a cleaner cut: 1) Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 of the total length at a time. 2) Mow in the morning or late afternoon to reduce the heat stress on newly cut grass and ensure that grass is dry. 3) Alternate mowing patterns each time you mow. As grass develops a grain based on your cutting direction it will lean towards the direction of your mowing path. Changing the pattern allows better vertical growth and helps to keep the cut neater. For best results keep the grass under 4" in length and walk at a slow but steady pace to allow the blades to cut efficiently. We hope these tips will help you with the issues you have encountered. However, if they do not, kindly contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so that we can discuss these matters with you further. Please know that this lawnmower carries a 4-year warranty from the date of purchase and a 2-year warranty on the battery.
Thank you for your feedback. We are sorry to hear that you are unsatisfied with your lawnmower purchase. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawn mower (i.e. lawn mower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few other tips to help get the most out of the battery run time and achieve a cleaner cut: 1) Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 of the total length at a time. 2) Mow in the morning or late afternoon to reduce the heat stress on newly cut grass and ensure that grass is dry. 3) Alternate mowing patterns each time you mow. As grass develops a grain based on your cutting direction it will lean towards the direction of your mowing path. Changing the pattern allows better vertical growth and helps to keep the cut neater. For best results keep the grass under 4" in length and walk at a slow but steady pace to allow the blades to cut efficiently. We hope these tips will help you with the issues you have encountered. However, if they do not, kindly contact Greenworks at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so that we can discuss these matters with you further. Please know that this lawnmower carries a 4-year warranty from the date of purchase and a 2-year warranty on the battery.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Cut grass BUT!!!!
on September 9, 2023
Posted by: JoeRob
from Spokane wa
Does an ok job on medium to thin grss but if your law is thinck like mine you HAVE to walk slow otherwize it bogs down plus you wil have to stop to clean it out. I have medium size yard and now that it is thick, I have to stop t 3 to 4 tie sto clean out the mower. Very concerned that soon I will see smoke comming from the motor. An expensive mistake.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 13, 2023
Hello JoeAR,.
We're sorry to hear that you are not fully satisfied with this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
We're sorry to hear that you are not fully satisfied with this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com