Customer reviews from frigidaire.com
Frigidaire - Gallery 1.2 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless Steel
Average customer rating
4.6
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
64
4 Stars
19
3 Stars
2
2 Stars
0
1 Star
2
Customer Reviews for Frigidaire - Gallery 1.2 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Stainless Steel
Customer Rating
4
My new microwave
on January 11, 2025
Posted by: Angelo 128
[This review was collected as part of a promotion.] I have now for about 2 weeks seems goof
Written by a customer while visiting frigidaire.com
Customer Rating
4
Beautiful and easy
on January 23, 2025
Posted by: Belind
[This review was collected as part of a promotion.] Love this unit for looks and ease of use and great power. Only gave it 4 stars cause it is just a tad too short to fit my microwave popcorn maker.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Overheating Issue
on February 25, 2025
Posted by: Jessica0918
I bought this microwave with the other Gallary appliances. I was so excited for the low profile and sleek design of this microwave compared to my last one - which was huge. The very first week I've had it, I had it on for 5 minutes for a vegetable steam bag and the entire power of it shut off completely midway. It took 15 minutes for it to cool down and turn back on. This has happened a few other times since having it and it is highly inconvenient. I would not recommend this product.
Response from frigidaire.comBy Sam, Online Outreach Specialist, February 26, 2025
Hello Jessica,
Thank you for sharing your feedback about your Over-the-Range Microwave. We’re sorry to hear that your experience with it hasn’t met your expectations, and we understand how inconvenient it is to encounter issues so soon after purchasing.
The power shutting off during use may indicate the appliance's overheating protection feature is being triggered. While this safety measure is designed to protect the unit, it should not disrupt normal operation.
We’d like to help resolve this for you. Please reach out to our customer care team at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST or via Live Chat at frigidaire.com so we can arrange for a technician to assess the appliance and address any underlying issues so we can arrange for a technician to inspect the unit and determine the best solution. Your satisfaction is important to us, and we want to ensure your appliance is functioning properly
Thank you for bringing this to our attention, and we’re here to assist you further.
Thank you for sharing your feedback about your Over-the-Range Microwave. We’re sorry to hear that your experience with it hasn’t met your expectations, and we understand how inconvenient it is to encounter issues so soon after purchasing.
The power shutting off during use may indicate the appliance's overheating protection feature is being triggered. While this safety measure is designed to protect the unit, it should not disrupt normal operation.
We’d like to help resolve this for you. Please reach out to our customer care team at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST or via Live Chat at frigidaire.com so we can arrange for a technician to assess the appliance and address any underlying issues so we can arrange for a technician to inspect the unit and determine the best solution. Your satisfaction is important to us, and we want to ensure your appliance is functioning properly
Thank you for bringing this to our attention, and we’re here to assist you further.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Above range microwave
on February 26, 2025
Posted by: Dgcoyote
[This review was collected as part of a promotion.] This microwave looks very classy with the chrome trim around a primarily black body. The microwave looks good and works well. We are happy with our purchase!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 26, 2025
Hello there. We appreciate you taking the time to provide feedback. We're glad to hear that your unit is working well and you love every design and functionality of it. We hope that we can continue to satisfy you and help you in the future. For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Air fry and Bake all in One Oven
on March 31, 2025
Posted by: Lora234
[This review was collected as part of a promotion.] The oven is sleek looking. We love the ability to air fry in the oven and bake. We were able to give away our air fryer.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Wish it had a couple features my old Maytag had, but it's still an improvement!
on April 14, 2025
Posted by: OrangeCatt
[This review was collected as part of a promotion.] Old OTR you could press "+30sec" and get 30 seconds on high, this one only works if it's already running...and having to "scroll" through all the power level settings instead of being able to select one is time consuming...LED lights being extra blue is jarring and unnatural, otherwise everything else about this microwave is SO much better than the old one (granted, it was over 20 years old).
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 16, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect
on April 19, 2025
Posted by: Cathy NJ
[This review was collected as part of a promotion.] Loving it! Makes such a difference in my small kitchen and so easy to use.
Written by a customer while visiting frigidaire.com