Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Average customer rating
4.7
(968 Reviews)
Rating breakdown 968 reviews
5 Stars
797
4 Stars
104
3 Stars
33
2 Stars
9
1 Star
25
95%of customers recommend this product.
(
654 out of
692)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Posted by: Malmah
from Corona, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great machine so far. Exceeded my expectations. Love the color changing keyboards brightness, better than my desktops. Would have like a bigger screen option but its not bad. The quality of game is far better than i knew was possible. The power adapter in the laptop feels much more sturdy than my other laptops. Thats what always goes out on mine. Also it doesnt get as hot when playing Ark as my old laptop.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Prof M
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the latest Lenovo laptop (of several) I've had, and they get progressively better. Excellent machine, excellent company!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
4
Very good,Perfectly worked.I will buy it if necess
on March 14, 2024
Posted by: PING CHEN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfectly worked.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Written by a customer while visiting lenovo.com
Customer Rating
5
on August 4, 2023
Posted by: Bobab
[This review was collected as part of a promotion.] Great choice for home and office use, satified by the purchase.
Written by a customer while visiting lenovo.com
Customer Rating
3
Dissapointed
on October 28, 2023
Posted by: Bill22115
from Long Beach CA
[This review was collected as part of a promotion.] I received this computer on Monday October 26 to replace my Gen 6 that was starting to run slow. I love the fact I can customize to my needs especially add a SIM/ESIM which is great for the traveling work I do. The Gen 11 is just as light and portable as my Gen 6 model. I opted for the OLED screen which sacrifices battery but is really nice and vibrant and has a anti glare screen which helps with all day work. My complaint has to do with an accident I had two days after receiving the computer. I spilled cold coffee on the keyboard. It worked through the day but in the evening when I tired to start the computer it did not work. This was a terrible mistake on my part. However, the promotional video for this computer shows a large pitcher of water being poured onto the computer highlighting it's durability. My spill was nothing like what the promotional video displays. I have sent in for deopt service and hope for the best but believe i will be told there was water damage and may be charged to the point I will have to consider just another computer. Great computer but believe the representation of it's durability is highly overstated. I am back using my Gen 6.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 31, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Was quality control outsourced to AI?
on November 2, 2023
Posted by: itadmin000
from Remote
[This review was collected as part of a promotion.] Horrible quality. I have an x1 carbon gen2 thats had no hardware issues in 10+ yrs. What happened to the build quality? Ive purchased 2 gen 10 and 1 gen 11. 2 of the 3 have had a mobo warranty replacement in the first 30 days of use.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 2, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
TERRIBLE Keyboard-- they got rid of the good one
on July 20, 2023
Posted by: Previous Thinkpad fan
from Denver, Colorado
[This review was collected as part of a promotion.] Horrible Keyboard. I've been a Thinkpad fan for ages. My last keyboard (2019) was the best on the market.
I don't know what in the world this nonsense is. I'm considering returning it.
I don't know what in the world this nonsense is. I'm considering returning it.
Yeah, I'm confident the rest of the stats are 5 stars. But Lenovo missed the ball making this change. I could get a cheap laptop with a better keyboard.
*I'm a writer and I'm ALL about the keyboard. I literally choose my laptop based on the keyboard.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 21, 2023
Thanks for reaching us, we really appreciate your feedback! We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Thanks again.
Sincerely,
Poornima_Lenovo
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
Exceptional and State-of-the-art
on July 13, 2023
Posted by: anwudgf
from Phoenix, Arizona
[This review was collected as part of a promotion.] The ThinkPad X1 Carbon Gen 11 has come a long way and here it is. There's so much thought and precision that the engineers and designers of Lenovo have put into developing this Gen 11 of the ThinkPad X1 Carbon series that this value proposition is unmatched by any other computer manufacturer, period. It is arguably one of the most reliable and trustworthy devices in all of business within employees of the Fortune 500 who use the device.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com