Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Average customer rating
4.6
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
249
4 Stars
28
3 Stars
19
2 Stars
4
1 Star
12
91%of customers recommend this product.
(
198 out of
218)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Posted by: Ssapguy
from Philadelphia, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Thinkpad X1 is working fine, but I am very disappointed that the built-in camera is not IR so it cannot be used to unlock the screen using Windows Hello. I would be willing to pay for the camera to be replaced with one with IR functionality as unlocking the screen with Windows Hello is important to me.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, February 26, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Dave 72
from RTP, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop for the price. Works well with many features of a more expensive computer
Written by a customer while visiting lenovo.com
Posted by: Ching Him Leung
from Champaign, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] The laptop is very light, yet it is more than enough computation power for most work I do. I can run multiple VM with resources to spare. The keyboard keys feels great. I also like the build in hdmi port, which is good for meetings.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Small Business Owner 1221
from Montclair, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great experience, easy peasy - quick to order arrived on time and easy customer service
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Alain E Sportiche
from New Rochelle, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Years after years the best business laptop for non Apple people
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: David Gythaogg
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great to be back on a Thinkpad from my last 2 work computers, Razer and Dell. Keyboard fits my hands, battery life is ample, it's very lightweight, and it performs quickly / well. Great work computer. Would love to have it as a personal computer as well.
Written by a customer while visiting lenovo.com
Posted by: Winston Gwathmey
Verified Purchase:Yes
I purchased this computer to replace a HP Spectre. I thought that it would be an upgrade. Sadly is much slower and the processing speed seems much worse. I cannot run a PowerPoint with video. I do not think that this computer will work for me. I have reached out to Lovo about returning it.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, May 20, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: anonymous908
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's a nice computer (fast, easy to use). 4 stars because the fingerprint reader sucks; also, after a critical update completed over the weekend, I could no longer log in with my PIN which included letters. So, two frustrations right out of the box.
Written by a customer while visiting lenovo.com