Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Average customer rating
4.6
(312 Reviews)
Rating breakdown 312 reviews
5 Stars
249
4 Stars
28
3 Stars
19
2 Stars
4
1 Star
12
91%of customers recommend this product.
(
198 out of
218)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Posted by: PreacherNorm
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ThinkPad X1 Carbon Gen 11 14" is super light with an all day battery. I love carrying it around!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: NRaleigh
Verified Purchase:Yes
[This review was collected as part of a promotion.] Laptop is fine but battery life is not great and it charges slowly.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, February 2, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
on August 4, 2023
Posted by: Bobab
[This review was collected as part of a promotion.] Great choice for home and office use, satified by the purchase.
Written by a customer while visiting lenovo.com
Customer Rating
3
Dissapointed
on October 28, 2023
Posted by: Bill22115
from Long Beach CA
[This review was collected as part of a promotion.] I received this computer on Monday October 26 to replace my Gen 6 that was starting to run slow. I love the fact I can customize to my needs especially add a SIM/ESIM which is great for the traveling work I do. The Gen 11 is just as light and portable as my Gen 6 model. I opted for the OLED screen which sacrifices battery but is really nice and vibrant and has a anti glare screen which helps with all day work. My complaint has to do with an accident I had two days after receiving the computer. I spilled cold coffee on the keyboard. It worked through the day but in the evening when I tired to start the computer it did not work. This was a terrible mistake on my part. However, the promotional video for this computer shows a large pitcher of water being poured onto the computer highlighting it's durability. My spill was nothing like what the promotional video displays. I have sent in for deopt service and hope for the best but believe i will be told there was water damage and may be charged to the point I will have to consider just another computer. Great computer but believe the representation of it's durability is highly overstated. I am back using my Gen 6.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 31, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Was quality control outsourced to AI?
on November 2, 2023
Posted by: itadmin000
from Remote
[This review was collected as part of a promotion.] Horrible quality. I have an x1 carbon gen2 thats had no hardware issues in 10+ yrs. What happened to the build quality? Ive purchased 2 gen 10 and 1 gen 11. 2 of the 3 have had a mobo warranty replacement in the first 30 days of use.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 2, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product. Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
TERRIBLE Keyboard-- they got rid of the good one
on July 20, 2023
Posted by: Previous Thinkpad fan
from Denver, Colorado
[This review was collected as part of a promotion.] Horrible Keyboard. I've been a Thinkpad fan for ages. My last keyboard (2019) was the best on the market.
I don't know what in the world this nonsense is. I'm considering returning it.
I don't know what in the world this nonsense is. I'm considering returning it.
Yeah, I'm confident the rest of the stats are 5 stars. But Lenovo missed the ball making this change. I could get a cheap laptop with a better keyboard.
*I'm a writer and I'm ALL about the keyboard. I literally choose my laptop based on the keyboard.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, July 21, 2023
Thanks for reaching us, we really appreciate your feedback! We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Thanks again.
Sincerely,
Poornima_Lenovo
To better accommodate your needs, please visit our website at https://www.lenovo.com/us/en/pc and contact our sales team for further assistance at 1-855-253-6686
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
Exceptional and State-of-the-art
on July 13, 2023
Posted by: anwudgf
from Phoenix, Arizona
[This review was collected as part of a promotion.] The ThinkPad X1 Carbon Gen 11 has come a long way and here it is. There's so much thought and precision that the engineers and designers of Lenovo have put into developing this Gen 11 of the ThinkPad X1 Carbon series that this value proposition is unmatched by any other computer manufacturer, period. It is arguably one of the most reliable and trustworthy devices in all of business within employees of the Fortune 500 who use the device.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
BEWARE - OVERHEATS!
on September 26, 2023
Posted by: Daniel_
I bought ThinkPad X1 Carbon Gen 11 Intel (14") with Windows 11 Pro a couple of months ago.
I had a previous generation Thinkpad without any issues. But this laptop overheats & becomes very hot to the touch above the keyboard when running Outlook, Word & a web browser.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 27, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com