Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Average customer rating
4.7
(968 Reviews)
Rating breakdown 968 reviews
5 Stars
797
4 Stars
104
3 Stars
33
2 Stars
9
1 Star
25
95%of customers recommend this product.
(
654 out of
692)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 11 14" Touch-screen Laptop- i7 with 16GB Memory- 512GB SSD - Black
Posted by: Brandon Fonzoreli
from Utah
Verified Purchase:Yes
Works awesome! I use it for work and all the features work great.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Felix B
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good and works as expected. I'll update this when I've had some time to properly test it. However, on the first look, it's definitely heavier than my current laptop which is x1 gen 6
Written by a customer while visiting lenovo.com
Posted by: ldishman
from monticello ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] this is an awesome laptop, it does everything I need it to do and more!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jenna F
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been a happy Lenovo consumer for years and this product continues the trend. Everything works great and is exactly as described.
Written by a customer while visiting lenovo.com
Posted by: Luca_gr
from Italy
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the best product for business purposes. Quality and performance are really above expectations.
Written by a customer while visiting lenovo.com
Posted by: SJ Take
Verified Purchase:Yes
[This review was collected as part of a promotion.] Started to get the blue screen when I restarted laptop. Unable to install updates. Laptop is slow.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, May 6, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. The Blue Screen of Death (BSOD) is a windows error message generated to halt the system. BSOD can be caused by a software conflict, incorrect driver loaded or even Hardware failure. Please utilize the following link to assist with troubleshooting this issue:
https://support.lenovo.com/us/en/solutions/ht501260
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/solutions/ht501260
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Anonymous35
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Reliable. Sturdy. Light. The ThinkPad X1 is worth it's price given that it is a solid investment for business or personal use. It's portable and light while still being a reliable laptop. I love it!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: LShort
from Minneapolis, MN
Verified Purchase:Yes
While I have owned several ThinkPads and generally think they are good, this one has given me more hours of issues than any other. Service has been fine, but I have better things to do than mess with a brand new machine.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, May 22, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. We are always trying to improve our Lenovo product to provide you with a better experience. We request you to please explain the issue you are facing or reach out to our customer care at 1-855-253-6686 Option #3 who should be able to fix the issue as early as possible.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com