Customer reviews from Samsung US
Samsung - 32 The Frame Customizable Bezel - Sand Gold
Average customer rating
3.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Samsung - 32 The Frame Customizable Bezel - Sand Gold
Customer Rating
3
Beautiful but the Plastic Corners Fall Off
on October 19, 2025
Posted by: SamsungFan
[This review was collected as part of a promotion.] Our Bezel is absolutely beautiful and makes the TV even more beautiful to look at on the wall but the plastic corner pieces to keep it on tightly fall often quite off and we have to keep putting them back in.
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 21, 2025
SamsungFan,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Fab Bezel - gold color
on July 29, 2025
Posted by: Mandeep
[This review was collected as part of a promotion.] Super easy to put it on tv. Looks good and attractive with tv on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
NOT GOLD!!!!
on February 5, 2024
Posted by: Jason
This is NOT gold in any way shape or form. It looks like a coors light beer can. If you want something that is sand gold - DO NOT BUY THIS. If you want something silver, buy the item that says gold (this one)...
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2024
Jason,
Thank you for sharing your experience. I'm sorry to hear that you're not satisfied with the color of your Bezel. So that we can best assist with this, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Thank you for sharing your experience. I'm sorry to hear that you're not satisfied with the color of your Bezel. So that we can best assist with this, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Ye it sure is
on July 5, 2024
Posted by: Joeyroo1985
[This review was collected as part of a promotion.] It's ok as.far as the product goes, still.not sure if i like it or not
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 21, 2025
Posted by: Jackson
I wish I got a bigger version. Very happy. Installation a little tricky
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US