Customer reviews from Samsung US
Samsung - 32” The Frame Customizable Bezel - Modern Teak
Average customer rating
2.8
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
12
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
18
26%of customers recommend this product.
(
5 out of
19)
Customer Reviews for Samsung - 32” The Frame Customizable Bezel - Modern Teak
Customer Rating
1
Overpriced Junk
on January 10, 2023
Posted by: Mike
Outrageously overpriced for what it is It's not well made. It's just cheap plastic. The production quality is not great either. The corners do not line up properly. So you see a gap at each corner. It looks like just a cheap plastic picture frame.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Feeling robbed
on July 16, 2024
Posted by: Mike
from California
Someone should investigate Samsung for this level of fraud. The audacity to charge this amount of money for such a cheap product is mind-blowing. The only thing worse might be that we all fell for it. If you haven't made this mistake yet, YOU'VE BEEN WARNED. To say this was a waste of my money is a massive understatement.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, July 23, 2024
Hi Mike,
We’re so sorry to hear you’re not satisfied with your purchase. We appreciate all feedback from our customers, and are always available at 1-800-Samsung if you’d like to tell us more about your experience. We designed The Frame’s bezels to be easily customizable, with magnets that allow customers to easily snap them on and off to instantly change the design of their TV. We’ll evaluate your feedback as we continuously work to provide quality products and accessories for our customers.
~Samsung Pro
We’re so sorry to hear you’re not satisfied with your purchase. We appreciate all feedback from our customers, and are always available at 1-800-Samsung if you’d like to tell us more about your experience. We designed The Frame’s bezels to be easily customizable, with magnets that allow customers to easily snap them on and off to instantly change the design of their TV. We’ll evaluate your feedback as we continuously work to provide quality products and accessories for our customers.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Literal junk
on December 24, 2024
Posted by: Bjorn
from Idaho
What an embarrassment to the Samsung brand to continue charging this outrageous price for a cheap plastic frame you could DIY much better for less than a quarter of the price and an hour of your time. Skeptical of the entire Samsung brand based on this joke of a product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 26, 2024
Bjorn,
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 14, 2024
Posted by: Always
[This review was collected as part of a promotion.] Great looking! Catches my family's eyes everytime ! A+.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on March 2, 2024
Posted by: Marko
Poor fit, poor quality, made from plastic GROSSLY OVERPRICED!!! Buy a 3rd party frame.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2024
Marko,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us again and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us again and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
An absolute must for aesthetics (not quality)
on November 30, 2024
Posted by: Zimmer
Is it cheap plastic??? Most definitely yes!!!!!
Is it the single item that elevates this tv from an ordinary black, dead space on your wall into the finest art that blends seamlessly with your decor??? ALSO YES
Assuming yours does not come broken, this is a MUST HAVE accessory for the frame tv (otherwise there are much better pure TVs out there)
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T.
on January 3, 2025
Posted by: JeThe
Its plastic. And looks plastic. Plastic. Plastic and more Plastic.
Response from Samsung USBy Samsung Brand Ambassador, January 6, 2025
JeThe,
So that we can best assist with this, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
So that we can best assist with this, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Cheap Plastic
on April 27, 2021
Posted by: Nsg Home
it's advertised as a stylish wood (or very close to wood) bezel. unfortunately, it has a cheap plastic feel to it. exorbitant price for what it is. i ordered teak hoping it will be as shown in the picture. in reality it's darker than what the pictures show. kind of looks like a dirty beige color. fits well though and hence a few stars.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US