Customer reviews from Samsung US
Samsung - 32 The Frame Customizable Bezel - Modern Brown
Average customer rating
3
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
18
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
19
24%of customers recommend this product.
(
5 out of
21)
Customer Reviews for Samsung - 32 The Frame Customizable Bezel - Modern Brown
Customer Rating
3
Darker in-person, wish it was the 2020 beige color
on May 13, 2021
Posted by: Username
took around two months to receive. the 2021 teak bezel is a much darker color in-person, sort of a mid brown color. it was super easy to apply - snaps right on via magnets. the bezel also fit the tv perfectly. no issues there.
samsung - please bring back the 2020 light beige color for the 2021 version!
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this! Complete waste of money
on September 24, 2025
Posted by: Sam Sung
from San Francisco
Terribly designed. Does not assemble well, and seems far too deep for the TV. Magnets are extremely weak, and the connector pieces are tiny with poor snap fits.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 24, 2025
Sam Sung, Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation: 1. Each bezel piece is labeled, so you'll know where to attach them. 2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides. 3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place. 4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces. You can watch the following video to see the full installation process, including inserting the provided clips to close seams. https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Flimsy material. breaks easily. Don’t recommend
on August 24, 2021
Posted by: Steve
from Fairfield, CT
Expertise:Expert
Not impressed with the quality. Very flimsy light weight material. Broke immediately. I would avoid this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Arrived broken
on July 22, 2022
Posted by: explosive0
from Houston
Frame is made of very thin plastic, and was almost impossible to get the corners to snap in place flush. Item also arrived completely broken, due to very thin nature of plastic.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Teak is not chic its more green/gray
on April 16, 2021
Posted by: Anonymous
from Los Angeles, CA
if you ordered the modern teak bezel expecting the color to be similar to what was called beige (2020) you’re going to be disappointed as this cheek color frame is much darker and has a green/ gray hue to it. if hanging on a wall with other art that is natural or light wood frame including earlier samsung the frames in beige this teak frame doesnt blend in nor does it pop in a good way. also finding that some art doesnt look as good as it could b/c of the darker gray/green tone. bring back beige please. guess for now white is the only other option.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Flimsy plastic, corners snapped when installing
on November 22, 2022
Posted by: jp01
the corners didn't come together tightly so there was a visible gap at the seams. when using the cheap plastic corner piece to put together, the plastic snapped upon squeezing. looks nice, but not a sturdy "frame."
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Poor directions
on December 21, 2022
Posted by: Bode
Bought a black bevel frame and directions say they use clips and yet the magnet is supposed to be strong enough but it is not. No clips included and chat said no need for clips.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Wildly overpriced
on January 4, 2024
Posted by: ModernFrame
I have the modern teak bezel and it is adds a good touch and is a great feature for the Frame TV...but the price is totally outrageous for this being 4 plastic sticks with magnets attached.
Response from Samsung USBy Samsung Brand Ambassador, January 9, 2024
ModernFrame,
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US