Customer reviews from shop.mattel.com
Hot Wheels - Vertical Figure-8 Jump Track Set
Average customer rating
4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
7
3 Stars
3
2 Stars
0
1 Star
4
70%of customers recommend this product.
(
14 out of
20)
Customer Reviews for Hot Wheels - Vertical Figure-8 Jump Track Set
Customer Rating
1
Doesn’t work
on July 6, 2023
Posted by: Tstevenson
from Stevens Point, WI
The car will not go around either track. We’ve had multiple people try hitting the lever and getting it to go around and have only been close once. The track simply isn’t designed correctly. We have also tried various size cars too with no results. Do not recommend
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel Consumer Services, Mattel Consumer Services, July 7, 2023
We're sorry to hear this. Please reach out to our Consumer Services team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Very Disappointing
on December 16, 2023
Posted by: Me2two
from Endicott NY
My son bought this for his birthday today. It was easy to setup but very disappointed since he could only get car to go around the outter loop. Even I couldn't get the car that came with the set to do the figure 8 loop. Being designed for a 5 year old or older I would agree one has to hit the lever way to hard and kids will get hurt. For the price it should have a battery operated launcher. Definitely wouldn't recommend buying this flop. It took me longer to setup then he played with it.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, December 18, 2023
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Doesn't work
on December 18, 2023
Posted by: sad kids
from Indiana
I bought this for my grandson we can't get the car to make either loop .very frustrating. tried other cars still nothing . if the hole point is for the car to fall off the track before the loop every time then its a winner. :(
Response from shop.mattel.comBy Mattel Consumer Services, December 19, 2023
Sorry for any frustration this has caused. For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Poorly designed
on December 31, 2023
Posted by: stevenf2e
from San jose, Ca
[This review was collected as part of a promotion.] This product was a gift. I put this together and triple checked that is put together correctly. . After over 100 tries with dozens of different cars not one of them completed the track. This track is not good one bit.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel Consumer Services, January 2, 2024
We're so sorry! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com