Customer reviews from hp.com
HP - ENVY 17.3" Full HD Touch-Screen Laptop - Intel Core i7-13700H - 12GB Memory - 1TB SSD - Mineral silver
Average customer rating
4.3
(683 Reviews)
Rating breakdown 683 reviews
5 Stars
446
4 Stars
126
3 Stars
33
2 Stars
24
1 Star
54
80%of customers recommend this product.
(
137 out of
171)
Customer Reviews for HP - ENVY 17.3" Full HD Touch-Screen Laptop - Intel Core i7-13700H - 12GB Memory - 1TB SSD - Mineral silver
Posted by: Anonymous
from Phoenix, AZ
Verified Purchase:Yes
Excellent choice, battery only lasts about 3 hours though, would have preferred to be able to choose a higher cell battery as an additional option, but overall I love the Envy. Shipping took a while but it was a custom order, so I can't complain.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: JIM B.
Verified Purchase:Yes
i like the speed. the silver color is hard on my eyes unless i am looking straight down at it
Written by a customer while visiting hp.com
Posted by: lgmesq
Verified Purchase:Yes
excellent product Easy to use.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: PeterTibor
from Fort Mill, SC
Verified Purchase:Yes
The computer works as it should be. I immediately removed McAfee because nobody needs it but all computer manufacturers include it for financial reasons. I installed on it SQL Server 2012 and it works fine. The only problem I encountered with it the WiFi connection that sometimes doesn't appear at least not immediately. I had no similar problem with Windows 10 machines on the same network.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: G-Mulv
from Southern Oregon
Verified Purchase:Yes
Still learning the laptop. It's really the first laptop I've owned. I do like it at this point, however. It would be nice if you sent a hard copy manual with it since it did not have one. Maybe I'll do another review later.
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Please Hp Customer
Verified Purchase:Yes
This is a significant upgrade from my old laptop. It is very fast, the screen is extremely vivid and I find the keyboard easy to use and very functional. It more than meets all my needs. I'm getting used to the touch-screen and find that I am enjoying that feature.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Bungee
from Oregon
Verified Purchase:Yes
Great customer service, love my envy, took long time for build and ship
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
3
New PC didn't work right & I had to pay to fix it
on September 28, 2023
Posted by: Curtb2001
from Thousand Oaks, CA
Verified Purchase:Yes
Got off to a bit of a rough start because some software issues arose on my fairly expensive new laptop. In this instance, in addition to the purchase price for something you should reasonably expect to work flawlessly when it arrives, I had to pay extra for HP Smartfriend service to fix a problem with the core operating system - not third party software that I'd installed.
They did get it fixed after doing all the steps I'd done on my own plus, finally, reinstalling the operating system.
I have been very happy with the last three HP laptops I've purchased but this experience fell waaay short.
Please improve your Quality Control so your products work flawlessly when we first turn them on. Hardware, software or otherwise, this glitch was your fault not mine and I shouldn't have to pay extra to make it work right out of the box.
They did get it fixed after doing all the steps I'd done on my own plus, finally, reinstalling the operating system.
I have been very happy with the last three HP laptops I've purchased but this experience fell waaay short.
Please improve your Quality Control so your products work flawlessly when we first turn them on. Hardware, software or otherwise, this glitch was your fault not mine and I shouldn't have to pay extra to make it work right out of the box.
No, I would not recommend this to a friend.
Value
4
Quality
3
Written by a customer while visiting hp.com