Customer reviews from lenovo.com
Lenovo - IdeaPad Slim 5 16" Laptop - AMD Ryzen 7 PRO with 16GB Memory - 512 GB SSD - Abyss Blue
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for Lenovo - IdeaPad Slim 5 16" Laptop - AMD Ryzen 7 PRO with 16GB Memory - 512 GB SSD - Abyss Blue
Customer Rating
2
Nice laptop except for hinges *beware*
on August 25, 2023
Posted by: Joelbruh
I bought because it had an attractive price initially at $600. Upon receiving, the laptop looked and felt great. It's all aluminum and it ran fast. However, I promptly returned because I cannot trust the mounting of the hinges to the top portion of the laptop due to them breaking my last Ideapad 5 after only two years of use. There are many people complaining on the internet about this issue, so take that into consideration before buying this computer. The casing is aluminum but is held together by plastic. Other than the poor reliability, it's a laptop with good hardware and casing material. I want to like the Ideapad lineup but the hinge issue needs fixed. Why not make it aluminum mounting that's built in all-in-one with the frame, like a vehicle?
Response from lenovo.comBy Poornima _Lenovo, Customer Service, August 25, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
4
a good value laptop
on May 26, 2023
Posted by: tigers
from south carolina
[This review was collected as part of a promotion.] I like the laptop and its a Pretty good value for the performance. the Keyboard is nice and the screen is pretty decent. however, the trackpad is really clicky sounding but I kind of like it and the body collect fingerprints pretty bad. the main reason its only a 4 out of 5 stars is because the spec sheet for the 82XG000WUS says the bottom is all aluminum but holding it in my hands it is clearly a plastic bottom which makes it feel cheaper than it is.
Written by a customer while visiting lenovo.com