Customer reviews from thule-us-ca
Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Average customer rating
4.6
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
166
4 Stars
20
3 Stars
9
2 Stars
5
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Posted by: Francesco
from New york
Verified Purchase:Yes
The product is great. Very easy to use. Few items that are negative is as follows. I wish the locking cable was a little longer. Hard to wrap around the frame due to short length. I have the 1.25” hitch and the bare doesnt do in to much. The saftey arm prevents me from pushing it into the hitch more. Would be better if the bar was longer so mor steel im hitch. But it does secure good. Overall im happy with the product.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
5
Solid bike rack!
on December 26, 2023
Posted by: B.J.
from No. New Jersey
Gender:Male
Just purchased and started using it for my road and gravel bike. It's rock solid, does not bobble or wobble at all when loaded with my two bikes (despite a couple of review vids I saw online). It was really easy to put together and get onto my 4Runner. I purchased this after using for years the 4-bike hitch rack that holds the bikes by the frame (which did just fine with no damage to my carbon frame race bikes). This one however is easier to use given the transport wheels and it's easier and much faster to get the bikes on and off. I chose this model as it folds up while hitched. I would have bought the higher end model if it had the ability to fold up which comes in handy when I don't feel like taking the rack off straight away post-use. Also part of this purchase were the base roof racks. On my 2nd set of those after over 10 years of use with a prior model! Thanks Thule!
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Posted by: Bikerrider4ever
Verified Purchase:Yes
Two things strike me as odd, coming from such a good company and fine product line: (1) missing parts - the rack arrived with missing washers; and, (2) the extension is wobbly - I ordered the 2” rack with a x2 bike extension (total carrying capacity is 4 bikes). The extension is only held in with two bolts, which allow it to produce a large wobble while driving; enough for me to constantly keep an eye on the bikes through the rear view mirror.
Written by a customer while visiting thule-us-ca
Customer Rating
3
Thule T2 Pro XTR
on April 9, 2024
Posted by: Bald Eagle
from Upstate NY
Gender:Male
Great Bike Rack, but I agree with one of the reviews regarding the front tire coming off the rack. The first time it happened I was going over a bridge on the Thruway and the front tire came out and I was dragging my front tire on the road. The second time was in Vermont going up a dirt road and the same thing happened. I now use a rubber tie strap around the front tire securing it down. It is an EMTB, weighing 55 lbs, so maybe that's the problem. I have a carbon frame, so only bike racks that touch the tires are acceptable.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, April 12, 2024
Thank you for sharing your feedback on Thule T2 Pro XTR. I am sorry to hear that your bike was not held securely by this rack.
Based on conversations with our customer service team, it seems like removing an incompatible front fender and adjusting the front wheel hook position will resolve the issue. Because the bike is at the upper end of the compatible weight range for this product, removing the battery prior to mounting and removing any cargo racks or bags from the bike will also reduce wind resistance and movement that could lead to an insecure mount.
Based on conversations with our customer service team, it seems like removing an incompatible front fender and adjusting the front wheel hook position will resolve the issue. Because the bike is at the upper end of the compatible weight range for this product, removing the battery prior to mounting and removing any cargo racks or bags from the bike will also reduce wind resistance and movement that could lead to an insecure mount.
Written by a customer while visiting thule-us-ca
Posted by: Scoot
from Illinois
Gender:Male
Verified Purchase:Yes
This rack replaced my old t2 classic which was 10 years old and I sold to a buddy. I thought it would be much better than it is but I got it on an industry discount deal so I can’t complain that much. I do like the ease of no tools installation into receiver hitch and the super easy to use handle and built in wheels to roll it in the driveway. I don’t like that it is built of a lot more plastic then my old t2. And I don’t like that you can’t lock down the arms to hold the hook on the wheel while locked like my old t2. The cable gizmo this rack uses seems like it could be cut with a cable cutter pretty easily. For what I spent on it I’m happy, but if I had spent full retail price I would be unhappy. So I’m giving my rating of 6 out of 10 stars
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca
Customer Rating
2
Poor security cable
on August 12, 2024
Posted by: DC in MN
from Minnesota
Gender:Male
I've used this rack twice. When I secured my bike and went to wrap the cable, the entire assembly came out in my hand. I didn't pull on it very hard but yet, the lock, cable, and spring came out of the bar. I can see that it was secured inside the bar with just a thin piece of plastic. Convenient design perhaps, but if a slight tug can break it, I don't trust it at all. I may be regretting this purchase.
Response from thule-us-caBy Thule Customer Support, August 16, 2024
Thank you for alerting us to the issue you experienced with your Thule T2 Pro XTR locking cable. This is certainly not a common occurrence and is something we will want to look closer into to determine the cause and the best resolution.
A Thule representative has reached out for more information and to assist further.
For damages caused by suspected material or manufacturing defects, please submit warranty claims through Thule.com:
https://www.thule.com/en-us/about-thule/warranty
A Thule representative has reached out for more information and to assist further.
For damages caused by suspected material or manufacturing defects, please submit warranty claims through Thule.com:
https://www.thule.com/en-us/about-thule/warranty
Written by a customer while visiting thule-us-ca
Customer Rating
3
Mixed
on August 13, 2024
Posted by: PatJ
from Olympia WA
Gender:Female
This rack is a beast to assemble in my view. It will not raise and lower predictably and there is a scant instruction manual and no user manual at all. I am struggling to get the umbrella handle to move and this moment my bike is stuck on the rack until I figure it out. I have used several Thule racks for bikes and kayaks over the years and this rack was not a great choice for me, I am 100 percent frustrated. Once properly on, the bike is held securely.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, August 16, 2024
Thank you for alerting us to the issue you experienced with your Thule T2 Pro XTR.
A Thule Customer Support representative has reached out to assist with the sticking handle issue you reported.
A Thule Customer Support representative has reached out to assist with the sticking handle issue you reported.
Written by a customer while visiting thule-us-ca
Customer Rating
5
Solid
on October 8, 2024
Posted by: Chris CO
from Colorado
Gender:Male
I've been using my Thule T2 Pro rack for over 6 years. The rack has no wobble at the hitch and makes for a super smooth ride even with it fully loaded on rough accesses roads. I rarely take the rack off my truck so it is exposed to daily driving and the elements over 300days a year. Highly recommend this rack.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca