Customer reviews from thule-us-ca
Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Average customer rating
4.6
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
169
4 Stars
21
3 Stars
10
2 Stars
5
1 Star
10
91%of customers recommend this product.
(
188 out of
206)
Customer Reviews for Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Customer Rating
5
Was cautious about buying due to bad reviews
on January 2, 2022
Posted by: MC1
from New Jersey
I have never written a review before but felt completed to do so. I was very hesitant to keep this rack that my wife bought. All of the issues I read from the bad reviews are operator error. I blame Thule as well for lack of description in their instructions. The RACK SHOULD NEVER FALL OFF YOUR VEHICLE!!!! If the rack is put on correctly it will never fall off. The keys lock and unlock the knobs to tighten and loosen the knobs. Once the knobs are tighten the key is turned to keep people from stealing them or keeping them from backing off during transportation. All of the issues that people had were just inexperienced people using the product. I have had Thule racks for years and would highly resort them. Thule would never let engineering put out a product that has the issues that I have read on line. The reason I gave it four stars is because we haven't taken it on the road yet. We plane on it in 3 weeks and it will be fine from the test run in our driveway.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Posted by: Ben
Verified Purchase:Yes
Live this rack vs the tray rack I owned from a competitor. This one is much easier to install and load my bikes on, really like the integrated lock.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
1
Don’t waste your time
on July 17, 2022
Posted by: Joe62
from Morganton, NC
Package came in three separate pieces. Items arrived damaged, and I had to pay someone to take the trash to the dump. The construction materials were subpar. There are many other bike carriers out there of much higher quality at a third the price.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, July 20, 2022
Hello Joe,
Thank you for reaching out. The Thule T2 Pro XTR 2 ships with some assembly required as the size of the fully-constructed carrier would make it far more difficult to ship.
I am sorry yours arrived damaged. According to the warranty claim submitted, the rack was completely replaced free of charge.
Thank you for reaching out. The Thule T2 Pro XTR 2 ships with some assembly required as the size of the fully-constructed carrier would make it far more difficult to ship.
I am sorry yours arrived damaged. According to the warranty claim submitted, the rack was completely replaced free of charge.
Written by a customer while visiting thule-us-ca
Customer Rating
2
Great rack but doesn’t fit factory installed hitch
on February 13, 2022
Posted by: Eric
from Albany
This is a great rack. But it isn’t compatible with the factory-installed hitch receiver in my 2021 Outback. The lever pin mechanism (rather than the usual bolt) that goes through the rack and the receiver, doesn’t work on my factory installed receiver on my 2021 Outback. So the premium rack is totally unusable with that car, now, which was only evident after I bought both and tried to use the rack on the car. Disappointing that the product literature isn’t clearer about whether the rack will work with factory installed receiver on a fairly ubiquitous car.
No, I would not recommend this to a friend.
Response from thule-us-caBy Case Logic Customer Service, February 16, 2022
Hello Eric,
I'm sorry the Thule T2 Pro XTR 2 did not fit your vehicle. Thule hitch-mounted bike racks are designed to fit the industry standards for tow hitches, most of which have a "hitch pin hole" depth of 1.5 inches.
The hitch you described is an outlier and is only used on certain Subaru vehicle models, with certain trim packages and production locations. Because of the inconsistent nature of the accessory, and the availability of third-party tow hitches, we cannot include it as a general rule in the fit guide.
Hitch compatibility measurements for all hitch-mounted bike racks can be found in the "Instructions" section of each product page. This gives the dimensions of compatible hitches so customers are able to determine fits for their particular hitch and vehicle combination.
I'm sorry the Thule T2 Pro XTR 2 did not fit your vehicle. Thule hitch-mounted bike racks are designed to fit the industry standards for tow hitches, most of which have a "hitch pin hole" depth of 1.5 inches.
The hitch you described is an outlier and is only used on certain Subaru vehicle models, with certain trim packages and production locations. Because of the inconsistent nature of the accessory, and the availability of third-party tow hitches, we cannot include it as a general rule in the fit guide.
Hitch compatibility measurements for all hitch-mounted bike racks can be found in the "Instructions" section of each product page. This gives the dimensions of compatible hitches so customers are able to determine fits for their particular hitch and vehicle combination.
Written by a customer while visiting thule-us-ca
Customer Rating
1
Front wheel lose, dragged behind car
on July 10, 2022
Posted by: Ksport
from Oakland, CA
My brother got this for me since I have a 5 year old, and this rack would allow our different sized bikes to fit on the same rack. I have used this about 3 times without problems. However, yesterday I load my bike on, and the front wheel came off and my bike was dragged behind on the freeway (miraculously, I only seemed to lose a 1/4 of the left handle and bit of the hand break). I looked thru the instructions/manual and it doesn't say you must lock your bike to secure it as you drive. I even asked my brother to shake it once I put it on to make sure it was secure, and it didn't move. I would like Thule to contact me about this. It could have caused an accident.
Response from thule-us-caBy Thule Customer Support, July 11, 2022
Thank you for reaching out and letting us know of the problem with your bike rack. I'm sorry to hear about the damage to your bike.
The best way to receive assistance with a damaged or defective product, is to fill out a Warranty Claim with photos and video best showing the issues you experienced, and a copy of the proof of purchase. This allows our Warranty Team to assess the cause of the issue and find the best way to move forward.
https://www.thule.com/en-us/about-thule/warranty
The best way to receive assistance with a damaged or defective product, is to fill out a Warranty Claim with photos and video best showing the issues you experienced, and a copy of the proof of purchase. This allows our Warranty Team to assess the cause of the issue and find the best way to move forward.
https://www.thule.com/en-us/about-thule/warranty
Written by a customer while visiting thule-us-ca
Customer Rating
1
Defective
on April 10, 2021
Posted by: Dissappointed
from Montreal canada
I bought the most expensive bike rack because i dont like troubles. 2 threads were defective. Then i could not install
The wheel cups because the holes are not aligned in the thread. Drove 2hrs up north and now i have to return it in the city. ... and it
The wheel cups because the holes are not aligned in the thread. Drove 2hrs up north and now i have to return it in the city. ... and it
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca
Posted by: Marla
from Fisherville, KY
Verified Purchase:Yes
I received the bike rack very quickly but a piece is broken so had to submit a warranty request so we'll see how quickly it is handled.
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca
Customer Rating
1
Very bad and poor rack
on May 16, 2023
Posted by: Jacques
from California
Always keep falling. Not safe and bad design I will not recommend. And over price for quality
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, May 18, 2023
Hello Jacques,
I'm sorry to hear the Thule T2 Pro XTR did not meet your expectations for Thule quality. A member of Thule's customer support team has reached out to see if we can help troubleshoot the issue and get it operating as intended.
I'm sorry to hear the Thule T2 Pro XTR did not meet your expectations for Thule quality. A member of Thule's customer support team has reached out to see if we can help troubleshoot the issue and get it operating as intended.
Written by a customer while visiting thule-us-ca