Customer reviews from thule-us-ca
Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Average customer rating
4.6
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
166
4 Stars
20
3 Stars
9
2 Stars
5
1 Star
10
91%of customers recommend this product.
(
183 out of
201)
Customer Reviews for Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Posted by: Ben
Verified Purchase:Yes
Live this rack vs the tray rack I owned from a competitor. This one is much easier to install and load my bikes on, really like the integrated lock.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
1
Don’t waste your time
on July 17, 2022
Posted by: Joe62
from Morganton, NC
Package came in three separate pieces. Items arrived damaged, and I had to pay someone to take the trash to the dump. The construction materials were subpar. There are many other bike carriers out there of much higher quality at a third the price.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, July 20, 2022
Hello Joe,
Thank you for reaching out. The Thule T2 Pro XTR 2 ships with some assembly required as the size of the fully-constructed carrier would make it far more difficult to ship.
I am sorry yours arrived damaged. According to the warranty claim submitted, the rack was completely replaced free of charge.
Thank you for reaching out. The Thule T2 Pro XTR 2 ships with some assembly required as the size of the fully-constructed carrier would make it far more difficult to ship.
I am sorry yours arrived damaged. According to the warranty claim submitted, the rack was completely replaced free of charge.
Written by a customer while visiting thule-us-ca
Customer Rating
2
Great rack but doesn’t fit factory installed hitch
on February 13, 2022
Posted by: Eric
from Albany
This is a great rack. But it isn’t compatible with the factory-installed hitch receiver in my 2021 Outback. The lever pin mechanism (rather than the usual bolt) that goes through the rack and the receiver, doesn’t work on my factory installed receiver on my 2021 Outback. So the premium rack is totally unusable with that car, now, which was only evident after I bought both and tried to use the rack on the car. Disappointing that the product literature isn’t clearer about whether the rack will work with factory installed receiver on a fairly ubiquitous car.
No, I would not recommend this to a friend.
Response from thule-us-caBy Case Logic Customer Service, February 16, 2022
Hello Eric,
I'm sorry the Thule T2 Pro XTR 2 did not fit your vehicle. Thule hitch-mounted bike racks are designed to fit the industry standards for tow hitches, most of which have a "hitch pin hole" depth of 1.5 inches.
The hitch you described is an outlier and is only used on certain Subaru vehicle models, with certain trim packages and production locations. Because of the inconsistent nature of the accessory, and the availability of third-party tow hitches, we cannot include it as a general rule in the fit guide.
Hitch compatibility measurements for all hitch-mounted bike racks can be found in the "Instructions" section of each product page. This gives the dimensions of compatible hitches so customers are able to determine fits for their particular hitch and vehicle combination.
I'm sorry the Thule T2 Pro XTR 2 did not fit your vehicle. Thule hitch-mounted bike racks are designed to fit the industry standards for tow hitches, most of which have a "hitch pin hole" depth of 1.5 inches.
The hitch you described is an outlier and is only used on certain Subaru vehicle models, with certain trim packages and production locations. Because of the inconsistent nature of the accessory, and the availability of third-party tow hitches, we cannot include it as a general rule in the fit guide.
Hitch compatibility measurements for all hitch-mounted bike racks can be found in the "Instructions" section of each product page. This gives the dimensions of compatible hitches so customers are able to determine fits for their particular hitch and vehicle combination.
Written by a customer while visiting thule-us-ca
Customer Rating
1
Defective
on April 10, 2021
Posted by: Dissappointed
from Montreal canada
I bought the most expensive bike rack because i dont like troubles. 2 threads were defective. Then i could not install
The wheel cups because the holes are not aligned in the thread. Drove 2hrs up north and now i have to return it in the city. ... and it
The wheel cups because the holes are not aligned in the thread. Drove 2hrs up north and now i have to return it in the city. ... and it
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca
Posted by: Marla
from Fisherville, KY
Verified Purchase:Yes
I received the bike rack very quickly but a piece is broken so had to submit a warranty request so we'll see how quickly it is handled.
No, I would not recommend this to a friend.
Written by a customer while visiting thule-us-ca
Customer Rating
1
Very bad and poor rack
on May 16, 2023
Posted by: Jacques
from California
Always keep falling. Not safe and bad design I will not recommend. And over price for quality
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, May 18, 2023
Hello Jacques,
I'm sorry to hear the Thule T2 Pro XTR did not meet your expectations for Thule quality. A member of Thule's customer support team has reached out to see if we can help troubleshoot the issue and get it operating as intended.
I'm sorry to hear the Thule T2 Pro XTR did not meet your expectations for Thule quality. A member of Thule's customer support team has reached out to see if we can help troubleshoot the issue and get it operating as intended.
Written by a customer while visiting thule-us-ca
Posted by: SabriHan
from Birmingham, AL
Gender:Female
Verified Purchase:Yes
We were one washer short. For the price, there should be no missing parts.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, January 3, 2024
Thank you for alerting us to the issue with your Thule T2 Pro XTR.
Thule holds our manufacturing to the highest standards of quality, but it is possible for some small issues to slip through. In these instances, Thule's Customer Support team is more than happy to assist with replacing missing parts. I'm glad one of our team was able to help with sending out some new washers!
For any product issues, including missing parts, please contact Thule Customer Support directly:
https://help.thule.com/s/contactsupport?language=en_US
Thule holds our manufacturing to the highest standards of quality, but it is possible for some small issues to slip through. In these instances, Thule's Customer Support team is more than happy to assist with replacing missing parts. I'm glad one of our team was able to help with sending out some new washers!
For any product issues, including missing parts, please contact Thule Customer Support directly:
https://help.thule.com/s/contactsupport?language=en_US
Written by a customer while visiting thule-us-ca
Customer Rating
4
Love but needs License Plate Mount
on March 22, 2021
Posted by: Melodi
Love, love, love this rack, but some important points:
For some cars the license plate is obscured. A separate mount has to be bought and installed on the rack. Got pulled over today and got a ticket for this.
Also be VERY VERY careful. A detailer worked on my car and pulled out the safety pin. While I was driving some very bumpy back roads, the entire rack fell off my car. I was glad my bike was not on it and nothing was damaged. That would have been a huge disaster on the highway.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca