Customer reviews from thule-us-ca
Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Average customer rating
4.6
(208 Reviews)
Rating breakdown 208 reviews
5 Stars
164
4 Stars
20
3 Stars
9
2 Stars
5
1 Star
10
91%of customers recommend this product.
(
182 out of
200)
Customer Reviews for Thule - T2 Pro XTR 2-Bike 2" Hitch Bike Rack- No frame contact- Tool-Free AutoAttach system - Black
Customer Rating
5
Wonderful in every respect
on June 17, 2025
Posted by: Chet56
from Buena Vista, CO
Gender:Male
We are outdoor rec (the whole gamut) enthusiasts and former shop owners who were Thule dealers. I have decades of experience with Thule and other brands of racks. This is the best hitch-mount rack I've ever personally owned and used. Solid, stable, secure, easy to load, unload, and use in all respects. The quality is outstanding, featuring thoughtful design, superior materials, and skilled craftsmanship. And, unlike some recent additions to the US rack market, it's Made in the USA at Thule's Connecticut factory. I highly recommend the Thule T2 Pro XTR.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
5
Great rack!
on March 18, 2021
Posted by: Jundokaijoe
from La Habra, Ca
I saw the negative review and had to chime in. Sounds like he/she had missing parts so that really doesn't reflect the actual performance of the rack. I just purchased this rack and so far I have had no issues with it. I have 2 full suspension e-bikes and it carries them well. If I was being super critical, I would say the anti-rattle function could snug up a little better. Assembly was pretty straight forward but some written instructions would be nice in addition to the pictures. Keep in mind that the companies that build this type of rack have to deal with hundreds of sizes/shapes of bikes and can only make it so versatile. I have a Kuat NV2 on my other vehicle and that is a great rack too. Can't say which one I like better as they are both outstanding.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
5
Great for e bikes
on July 19, 2022
Posted by: Debbie
from Grand Island, NY
Buying new e bikes, I needed a new rack that would hold heavier bikes. I spent some time chatting with one of the Thule support team and the Thule T2 Pro XTR 2-2 was suggested - this was also the rack of choice from the Flaunt e bike team as well. The rack is heavy, but comes with attached wheels, so mounting to my hitch is really easy - just tip the wheels to engage and with a little lift - the rack is in the hitch position. Almost the same process to remove the hitch. Bike mounting (once you lift the heavy bike) is seamless and the bikes are very sturdy in the rack when traveling. This rack also folds nicely when not holding bikes.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
3
License plate holder accessory a MUST
on September 29, 2021
Posted by: Justin
from Brooklyn, NY
As a rack, this thing is great. As a system, it's missing a key component. In the folded position the rack obscures most license plates and when loaded the bikes do. My parked car repeatedly got tickets to the point where the rack now lives in the garage. If you live in a city this is a dealbreaker. A *lit* tow along license plate is required by law. The Thule accessory for this has been sold out for over a year. Hopefully it's back someday. But for now I can't use this rack at all.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
1
Not nearly the quality I expected.
on July 24, 2022
Posted by: Rich
from Amherst, NH
I have had this rack for 9 months, and the quality and Thule support have disappointed us. We use it to carry 2 fat tire ebikes, and it does not stand up to the load. The worst issue is that the front tire cradle is made of a plastic that soften enough on a hot day that the front tire was able to turn significantly to the side, causing the bike to start to lean and nearly fall off the rack. This bike has 26x4.5" tires, so it is not that the tire fit too loosely in the rack, the plastic cradle actually softened and deformed in the heat. I had to ease my way to the nearest store to find some heavy duty zip ties, in order to secure the sides of the tire cradle tightly around the front tire.
There are additional design and quality issues that make me no longer comfortable in recommending or using this rack for our ebikes.
I filled out Thule's online warranty claim form 11 days ago, and received an automated email response that, "An agent will be in touch with you shortly." Over a week later, I submitted an online support request to get a status update. I have heard nothing from Thule on either request.
There are additional design and quality issues that make me no longer comfortable in recommending or using this rack for our ebikes.
I filled out Thule's online warranty claim form 11 days ago, and received an automated email response that, "An agent will be in touch with you shortly." Over a week later, I submitted an online support request to get a status update. I have heard nothing from Thule on either request.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, July 25, 2022
Hello Rich,
Thank you for letting us know about the issue with your Thule T2 Pro XTR 2. I'm sorry to hear about the deformation to your front tire holder. Thule products are designed to withstand harsh environmental conditions, but prolonged exposure to extreme weather can cause damage.
Thank you for your patience with the response time. Our team is working to respond to higher-than-normal call and email volume as quickly as possible. An agent has reached out to address your concerns and your warranty claim.
Thank you for letting us know about the issue with your Thule T2 Pro XTR 2. I'm sorry to hear about the deformation to your front tire holder. Thule products are designed to withstand harsh environmental conditions, but prolonged exposure to extreme weather can cause damage.
Thank you for your patience with the response time. Our team is working to respond to higher-than-normal call and email volume as quickly as possible. An agent has reached out to address your concerns and your warranty claim.
Written by a customer while visiting thule-us-ca
Customer Rating
4
Great BUT always use lock (the arm can disengage)
on July 7, 2021
Posted by: Morgan
from Caldwell, NJ
The XTR is a great, rugged, heavy duty hitch mounted bike carrier. I even bought the 2 bike extension and had 4 heavy (60 pound each) fat tire ebikes on it. Besides the very lacking instructions, the only issue is that I dropped an ebike and gragged it for 10 miles because the front wheel arm disengaged during driving and slipped completely off the front wheel. I suppose it is obvious (but not mentioned in the instructions) but the integrated lock MUST be utilized not only for theft protection but also to make absolutely sure the front wheel arm clamp does not "wander" off the front wheel during the dynamics of driving. It happened twice but luckily I saw the arm disengaged before the bike dropped off on the second occurrence.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
5
Easily adjustable for Fat Bikes
on January 26, 2023
Posted by: gravelKT
from Nashua, NH
This rack was used to carry 2 carbon framed Trek hybrid bikes but recently used it to carry two carbon framed fat bikes.. at first, it seemed like the strap was not long enough to fit the fat wheel but we quickly realized the strap can be fed in up higher on the tray, effectively lengthening the strap enough to ratchet the wheel securely. Such an easy switch - in both directions, depending on which bikes we're carrying in different seasons!!
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
3
Great rack, Lousy Assembly instructions
on June 11, 2021
Posted by: RonH13
from Tacoma, WA
I received my new rack last week. I finally had time to assemble it. This rack looks like it'll be a great way to safely and securely transport our bikes. I'd give Thule five stars for this product except for the assembly instructions. Thule should be ashamed of this booklet. A pictorial of major steps? They took plenty of time to translate dozens of safety details into several languages at the back of the manual, but didn't make the effort to provide a single textual description with their drawings. For the price they charge for their gear, you'd think they could hire someone to write their manuals. Fortunately, I found a youtube video which was quite helpful. Just search for "thule xtr assembly" to find it.
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca