Customer reviews from bosch-home.com
Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and RackMatic, 42 dBA - Custom Panel Ready
Average customer rating
4.4
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
232
4 Stars
63
3 Stars
22
2 Stars
17
1 Star
11
86%of customers recommend this product.
(
241 out of
281)
Customer Reviews for Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack and RackMatic, 42 dBA - Custom Panel Ready
Customer Rating
4
Door mechanism on Bosch 800 dishwasher SHV78CM3N
on June 7, 2024
Posted by: Frustrated customer
Functionally the dishwasher is great. But the door mechanism really sucks. It is way too flimsy to last. We had to replace our first dishwasher, because the plastic bracket guiding the rope connected to the coil spring - holding the door - was so flimsy that it broke after less than one year operation. It was repaired twice, the first time on warranty, but it just held a few months. We like the dishweasher. But we expect the door mechansim to break again. We accept this, because it does not affect the cleaning quality. But I am not impressed with the Bosch engineering of this dishwasher detail.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
Best dishwasher ever
on June 21, 2024
Posted by: Anna
[This review was collected as part of a promotion.] Can't go wrong with Bosch dishwasher
Thsi is is panel ready, easy and quick to install. Runs very quietly and dishes are perfectly clean. The real deal
Thsi is is panel ready, easy and quick to install. Runs very quietly and dishes are perfectly clean. The real deal
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
5
What’s app?
on June 25, 2024
Posted by: Chili
[This review was collected as part of a promotion.] It would be helpful to tell senior citizens they may need to go Bosch school to learn how to turn on their dishwasher. Everything about the controls only makes sense in the app. But it does take some open minded learning for seniors to turn the dishwasher on from their phone:)
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
3
Time will tell
on July 8, 2024
Posted by: Juliet
[This review was collected as part of a promotion.] The wine glass drop downs took up so much room I couldn't fit the actual glasses and mugs so I pulled them out (the stem size was too small for our wine glasses anyway). I'm not sure what type of dishes or silverware most people have but our silverware is too large for the top rack so we can only use every other one or they don't clean. And the closeness of prongs on the bottom are so close it doesn't give flexibility for the odd and miscellaneous items. If the crystal dry is the "best feature" you should be able to use it with each setting setting including "speed 60". I've heard rave reviews on Bosch... I'm not sure, I still miss my Kitchen Aid.
No, I would not recommend this to a friend.
Response from bosch-home.comBy TM, CS, July 8, 2024
Hi Juliet, thank you for your review. We apologize for any disappointment you may have encountered with this model and for any inconvenience. Your feedback is valuable and will be forwarded to our product design team for their consideration. If you have any additional questions or concerns, we invite you to call our Customer Support team at 1-800-944-2904. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Bosch is the best!
on August 2, 2024
Posted by: JoAnn
[This review was collected as part of a promotion.] This is my third Bosch and when I recently remodeled my kitchen, I wanted a brand new Bosch to make it complete. I love that it's so quiet, I don't even know it's running and I have it matching my new cabinets so it doesn't even look like a dishwasher. The fact that I can operate it from an app on my phone is even better than my last one.
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
4
Great but wet
on November 12, 2024
Posted by: Aimee
[This review was collected as part of a promotion.] This dishwasher works well with cleaning dishes; however, it doesn't dry the dishes well enough. Adult plates and glasses are mostly dry but anything made of bamboo or plastic remains wet (kids place settings).
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com
Customer Rating
1
Over-Engineered and Noisy
on November 29, 2024
Posted by: HomeOwner
I purchased this dishwasher to replace a 19-year-old Bosch panel-front model, and unfortunately, the new technology is a downgrade. The much-touted "PowerControl" arm is more of a gimmick than a benefit—it’s unnecessarily noisy, emitting an irritating plastic-like squeak during both washing and drying cycles. This noise is entirely audible and detracts from the overall experience. Additionally, it’s far from the quiet operation Bosch was once known for. The complex, geared design feels like a failure point waiting to happen.
To the designers constantly adding features: users don’t need granular control over cleaning strength in specific quadrants of the bottom rack. We just want our dishes cleaned effectively and quietly. The PowerControl feature is impractical—nobody is using it.
The noise issues don’t stop there. During drying, the fan is significantly louder compared to older Bosch models, producing a persistent low hum throughout the excessively long drying cycle. This wasn’t an issue with older designs, which were far quieter. The "CrystalDry" feature, another selling point, adds to the noise without delivering much value. On its own, CrystalDry leaves dishes wet; only by using the "Sanitize" option alongside it do you achieve an acceptable drying result. However, this comes at the cost of added heat, which may not be ideal for plastic items.
The biggest disappointment is how far Bosch has strayed from its reputation for low-noise dishwashers. A standard cycle now takes a staggering three hours. While it’s understandable that manufacturers must meet EPA water usage standards, Bosch could at least provide a truly effective, faster cycle. The "Speed 60" option is shorter but fails to include "Sanitize" or "CrystalDry," leaving dishes wet and impractical to use.
Overall, Bosch seems to have lost touch with what consumers actually need: fast, efficient, and quiet dishwashers. Instead, these models are slow, over-engineered, and noisy. Bosch should revisit its priorities and focus on real-world functionality rather than unnecessary features.
No, I would not recommend this to a friend.
Response from bosch-home.comBy Bosch Home US, December 2, 2024
Hi HomeOwner, thanks for your review. It is our priority to ensure that all our customers have a positive experience with our products, and we regret that we fell short of your expectations. We greatly appreciate your feedback as it allows us to identify areas for improvement. Your comments will be shared with the relevant teams for further consideration. If you have any questions or further concerns, please contact Bosch Customer Care at 1-800-944-2904. We are here to assist you and address any product issues you may have. Thank you.
Written by a customer while visiting bosch-home.com
Customer Rating
5
Easy Install
on July 19, 2025
Posted by: Clean Hands
Washer came well packed and was easy to install! Thanks
I would recommend this to a friend!
Written by a customer while visiting bosch-home.com