Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Twin - White
Average customer rating
4.5
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
350
4 Stars
36
3 Stars
27
2 Stars
18
1 Star
21
86%of customers recommend this product.
(
221 out of
256)
Customer Reviews for Tuft & Needle - Original Mattress - Twin - White
Customer Rating
1
Disappointed
on July 18, 2023
Posted by: NicPics
from Asheville, NC
Gender:Female
Originally, this mattress was GREAT. However, after only 2 years we're already debating getting a different mattress. It's completely lost its firmness, it's just far too soft now and we both wake up with muscle aches and stiffness. An incredibly disappointing purchase.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 19, 2023
Hi there! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress hasn't been providing support lately and is causing you discomfort. We strive to provide quality sleep for years to come and back our mattresses with a 10-year limited warranty, so we're happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: The cabinetlady
Verified Purchase:Yes
We buy and sell lots of houses and use Murphy beds in every house, for greater flexibility. We always use Tuft and Needle foam mattresses on our Murphy beds. Thus is a very comfortable mattress for a great price!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Hall of famer
Verified Purchase:Yes
Not as good as the orignal we purched a few years ago and sits very low. Seems they took out some of the filling.
I like it okay but would not buy another orignal mattress.
I like it okay but would not buy another orignal mattress.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 17, 2023
Hi there! Thank you for your feedback, we're sorry to hear your new T&N Original mattress isn't quite what you had hoped. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home. It is worth noting we made a change to our Original Mattress based on customer feedback, removing about .5 inches of the support foam to make it a touch softer. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Liz P
from New York
Gender:Female
Verified Purchase:Yes
I bought this mattress for my daughter. It’s so comfortable I find myself dozing off when I am putting her to sleep. I will buy one for my bed when I need a new mattress. I like that it’s nontoxic especially for my small child.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ejun
Verified Purchase:Yes
Excellent mattress! I have had one since 2014 or so. Recently I decided it was time for a new one and to try a competitor (their name is a color in the rainbow). Spent 7k on theirs and had nothing but issues like lower back pain and headaches. (Side sleeper) went back to the T&N and all pain went away immediately. Their original mattress is perfect for me. I would highly recommended to anyone. Please do yourself a favor and try it!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Has NOT held up over 3 years
on February 5, 2024
Posted by: UncomfyGrl
Gender:Female
Bought this a little over three years ago, and would have hoped to have a comfortable mattress for at least 5-10 years, but I guess quality isn’t a thing anymore…
The mattress sags in the middle, and had become so soft and firmness has gone completely. I feel like I’m sleeping on an angle every night, no matter how I turn and flip the mattress. Save yourself the money and buy another brand.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi UncomfyGrl! Thank you for sharing your feedback about our T&N Original Mattress. We're sorry to hear the mattress hasn't held up over time, but we're happy to take a look at what you're experiencing. Our mattresses are backed with a 10-year limited warranty so you're not stuck with something you don't love. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! We look forward to hearing from you.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
perfect for people who want a firm mattress!
on February 25, 2024
Posted by: jmc232
from Brooklyn, NY
Gender:Female
Verified Purchase:Yes
took a little over a week to really adjust, but i love it! it's firm and so supportive. you feel held but not hot or stuck at all. highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Does not hold up!
on March 20, 2024
Posted by: A.W.
This mattress was great at first for my husband and I but 15 months later and it’s got a dip in the middle. We’ve done all the right things like rotate the matress as recommend and purchased the Tuft & Needle foundation to go with it. Would not recommend this matress!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 3, 2024
Hi A.W.! Thank you for sharing your feedback about our T&N Original Mattress. We're sorry to hear it's not holding up well over time! We back our mattresses with a 10-year limited warranty and we're happy to take a look. Feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! We look forward to hearing from you.
Written by a customer while visiting Tuft & Needle