Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress - Cal King - White
Average customer rating
4.5
(452 Reviews)
Rating breakdown 452 reviews
5 Stars
350
4 Stars
36
3 Stars
27
2 Stars
18
1 Star
21
86%of customers recommend this product.
(
221 out of
256)
Customer Reviews for Tuft & Needle - Original Mattress - Cal King - White
Posted by: LM Moak
from Huntington Beach, CA
Gender:Female
Verified Purchase:Yes
My son loves his mattress and frame! They are durable and easy to put together. Great quality and I felt good about gifting a made in the USA product. I will definitely purchase again from you.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Twiddles
from Big Sur, ca
Gender:Male
Verified Purchase:Yes
Comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ezmeralda
from Western NY
Gender:Female
Verified Purchase:Yes
Mattress delivery and all was no problem. I do wish it was a little firmer. Not enough to return.i might try a piece of plywood under it.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 14, 2023
Hi Ezmeralda! Thank you for your candid feedback, we're sorry to hear the mattress is a touch too soft but we're glad that you're sleeping well. Just as a reminder, if anything pops up we do back our mattresses with a 100-Night Sleep Trial and a 10-year limited warranty. So feel free to reach out to 877-842-2586 or support@tuftandneedle.com and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Decent but not a "memory foam" conforming feeling
on July 16, 2023
Posted by: Ryan23
from Michigan
Gender:Male
Verified Purchase:Yes
This bed gets the job done. I only wish it was more of a hugging memory foam feel up top. If it had that, I would be sold.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, July 17, 2023
Hi Ryan! Thank you for your candid feedback, we're sorry to hear your T&N Original Mattress isn't quite as you had hoped. We make our mattresses with freshly poured T&N Adaptive foam, which is different from memory foam, and it can take a couple of weeks for the mattress to acclimate to its new home. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle
Posted by: Snoozaliciois
Verified Purchase:Yes
Most comfortable bed ever!!
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Comfy but has an odor
on July 23, 2023
Posted by: Fordaughter
from New York, NY
Gender:Female
I received this mattress 5 days ago and unboxed it today. It fluffed up to normal size quickly and seems very comfortable. However there is a distinct chemical smell. I have the windows open and I am hoping that it is gone in a day or two.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Ruth R.
from Sterling Heights, Mi
Gender:Female
Verified Purchase:Yes
It was unusual to have a mattress delivered very flat in a box. It was very thin but started to inflate as it was put on the bed. Within a couple of days the mattress was to full size. I like that it is not real high like my past mattresses so it is easier for me to get into bed.
I have a very bad back and I love the comfort and support of this mattress.
I have a very bad back and I love the comfort and support of this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: H Hunter
from Tennessee
Gender:Female
Verified Purchase:Yes
Very firm mattress
I would recommend this to a friend!
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, August 8, 2023
Hi Hunter! Thank you for your candid feedback, we're sorry to hear the mattress is a bit too firm for comfort. Since we make our mattresses with freshly poured foam, it can take a couple of weeks for the mattress to acclimate to its new home, and you to it. If it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Of course, we don't want you to feel stuck with something you don't love, so feel free to reach out to 877-842-2586 or support@tuftandneedle.com if you haven't already, and the team can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle