The button stopped working as soon as the 2 year warranty expired. Seems as if the product is made to last for the given warranty period only. The unit is made in such a way that there is no way to do even a basic clean up. GE needs to build better products. It is going to cost us to get someone come in to fix something that I think could be done with a better built unit. We can not even access the buttons that stopped working.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, October 20, 2025
We are more than glad to assist with the button no longer working on your chimney hood. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
This is the second GE Profile 36” Hood I purchased since 3/22/2022. The first stopped working, light and fan, on Memorial Day Weekend, 2025. I purchased the second one in July and installed 8/1/2025. It stopped working 8/4. I’m waiting for a phone call back to see what from vendor to do next. I purchased all brand new GE kitchen appliances when we remodeled and wanted to keep the same look. Not sure what the third one will be, depends on the warrant GE provides
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 12, 2025
We see that you have an in-warranty service appointment scheduled, and we are confident that our technicians will get this vent hood issue properly diagnosed and resolved.
Love the power of the vent hood! 4 speeds is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Diego, GE_Appliances, April 14, 2025
Thanks for the great review! We're glad to hear you're loving the power of the vent hood and the flexibility of the 4-speed fan. Features like the LED cooktop lights, and variable speed control are designed to make your cooking experience more comfortable and efficient. We are confident this unit will last you for many years to come!
had this product for 3 years, the blower motor had already gone bad, and replacement cost over 1k, its almost the same price as the new unit.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, February 24, 2025
We'd like to assist you with the blower motor going out on your chimney hood. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
This hood was installed above the island range our newly built home in Panama City Beach. It looks really bad! There is a color mismatch between top and bottom chute parts, and the seams on both sides are wide and uneven. I have shown it to several others (5) among which a kitchen designer and everyone agrees, it looks really bad. The distributor seems to be at a loss, and their installers are also. I can share pictures. Can you please assist?
No, I would not recommend this to a friend.
Response from geappliances.comBy Adrian, GE_Appliances, January 30, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.