Customer reviews from Nectar Sleep
Nectar - Copper Premier Mattress - Full - Multi
Average customer rating
4.3
(12,461 Reviews)
Rating breakdown 12,461 reviews
5 Stars
8,289
4 Stars
1,743
3 Stars
1,142
2 Stars
637
1 Star
650
Customer Reviews for Nectar - Copper Premier Mattress - Full - Multi
Customer Rating
4
Comfy but did not cure
on September 18, 2020
Posted by: Trista N.
Comfy but did not cure my back and hip issues like I was hoping!
Response from Nectar SleepBy Fei Wang, September 18, 2020
Hi Trista! Thank you for your feedback. We're glad that you find the mattress comfortable but we are sorry to hear that it wasn't the fix for your pain. We hope you are able to get some relief elsewhere, but if the mattress just isn't a good fit please let us know within your trial so we can assist with a return.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Nector Non- Confort
on September 18, 2020
Posted by: Anonymous
I bought a queen size Nector Mattress for my daughter after reading reviews and thought I would take a chance. All I hear is complaints that the mattress is not comfortable. I will most likely return
Response from Nectar SleepBy Fei Wang, September 22, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
queen size mattress
on September 18, 2020
Posted by: Hoa H.
not too hard, not too soft, it's just ok, I prefer a little bit firmer but this is ok
Response from Nectar SleepBy Fei Wang, September 25, 2020
Hi there! We are very sorry to hear you're not loving your Nectar Mattress. We greatly value customer feedback and we want to help. We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827, or via chat support on our website 7 days a week.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
I love the mattress, it
on September 19, 2020
Posted by: Kelly C.
I love the mattress, it makes working 60hours a week less stressful. I’m more awake to take on the day.
Response from Nectar SleepBy Fei Wang, September 19, 2020
After 60 hours a week you deserve an excellent night sleep. We are so happy to play a small part in that. Thank you for your awesome review.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Review
on October 15, 2020
Posted by: natalie n.
Frankly it's just ok. It's fine for a mattress that came rolled in a box which is what we needed just then. We will put it in our spare room as soon as that is ready to receive it and get us something more suitable for our needs.
Response from Nectar SleepBy Fei Wang, October 23, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Back is better, but now
on October 15, 2020
Posted by: Virginia W.
Back is better, but now hips hurt. Expected better support. Free sheets completely fell apart when I washed them.
Response from Nectar SleepBy Fei Wang, October 29, 2020
Hi there! We are sorry to hear you're not loving your Nectar Mattress. We greatly value customer feedback and we want to help. If you still have concerns, please send us a message! We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827, or via chat support on our website 7 days a week.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Too soft for me
on October 15, 2020
Posted by: Anonymous
When it arrived, it was hassle free, I like how soft it feels and how cool it feels. But the soft does not work when I put my whole weight on it. I ended up feeling really unwell when I woke up on it after the first week, and nothing has really changed ever since.
Response from Nectar SleepBy Fei Wang, November 2, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Was expecting a bit more
on October 15, 2020
Posted by: Sandra D.
I'd like to write a super excited review and say how my life has changed with all of the wonderful sleep I'm getting, but that would be a stretch.
Response from Nectar SleepBy Fei Wang, November 2, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep