Customer reviews from Nectar Sleep
Nectar - Premier Mattress - Full - Multi
Average customer rating
4.3
(9,991 Reviews)
Rating breakdown 9,991 reviews
5 Stars
6,814
4 Stars
1,321
3 Stars
860
2 Stars
476
1 Star
520
Customer Reviews for Nectar - Premier Mattress - Full - Multi
Customer Rating
3
Shipping time is misrepresented on the Website
on April 23, 2021
Posted by: Patrick B.
Ordered this King size mattress to replace a Queen size Puffy mattress, that we loved by the way. We just wanted something bigger. Relocated the Puffy to another room in the house.
The mattress took a month to arrive from the date of purchase. The website said it would arrive in 4-7 business days. I would have ordered from Puffy instead had I known it would take so long. We had guests who we had planned on having a week after the supposed 4-7 days. They ended up sleeping on an air mattress instead of our old Puffy as we had planned. Not the end of the world, but not the impression we wanted to give off with our guests either.
The customer service throughout the ordeal was subpar. Nobody could give me a firm answer as to why it was delayed, or when we could expect it to ship. It was very frustrating.
The mattress itself is ok. Not quite as firm as the Puffy brand we've enjoyed the last couple of years. We will continue to try it out and decide later if we will keep it or not.
The mattress took a month to arrive from the date of purchase. The website said it would arrive in 4-7 business days. I would have ordered from Puffy instead had I known it would take so long. We had guests who we had planned on having a week after the supposed 4-7 days. They ended up sleeping on an air mattress instead of our old Puffy as we had planned. Not the end of the world, but not the impression we wanted to give off with our guests either.
The customer service throughout the ordeal was subpar. Nobody could give me a firm answer as to why it was delayed, or when we could expect it to ship. It was very frustrating.
The mattress itself is ok. Not quite as firm as the Puffy brand we've enjoyed the last couple of years. We will continue to try it out and decide later if we will keep it or not.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Bed is a bit warm,
on April 24, 2021
Posted by: David L.
Bed is a bit warm, I need it to breathe better. I have the mattress topper on and I'm wondering if that is the cause.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Wayyyyyy too firm for me
on April 25, 2021
Posted by: LAINE J.
Wayyyyyy too firm for me
Written by a customer while visiting Nectar Sleep
Customer Rating
5
So comfortable!
on April 26, 2021
Posted by: Terri A.
We love our Nectar Plush! We’ve recommended it to several family and friends!
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Great Mattress (but experienced shipping issues)
on April 26, 2021
Posted by: Tammy W.
The Nectar Lush Mattress is very comfortable. It is a bit on the softer side, but still provides amazing support for both back/side sleepers.
We took a star off due to our shipping experience. After waiting a month for our mattress, the box arrived completely shredded and the vacuum-wrapped plastic popped open. The mattress was completely exposed to all environmental contaminants (covered in dust, wood chips, etc).
Nectar customer service did provide us a replacement a few weeks later, but the second mattress also had the vacuum-wrapped plastic ripped open during transit! The box wasn't as damaged, but there were small wood splinters and dust on the exposed part of the mattress. We just moved to our new home and been waiting almost 2 months for our bed, so decided to just clean the second mattress ourselves instead of gambling with the shipping conditions again.
Nectar customer service did provide us a replacement a few weeks later, but the second mattress also had the vacuum-wrapped plastic ripped open during transit! The box wasn't as damaged, but there were small wood splinters and dust on the exposed part of the mattress. We just moved to our new home and been waiting almost 2 months for our bed, so decided to just clean the second mattress ourselves instead of gambling with the shipping conditions again.
Overall, the mattress is great, but disappointed with the shipping conditions.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Very happy
on April 27, 2021
Posted by: Susan G.
Took a few days to adjust but no more morning back pain!!!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Great mattress!
on April 27, 2021
Posted by: Charles G.
My partner and I spent a few months debating which mattress we wanted to get. Our previous mattress was just too small for two adults so we wanted to upgrade to something larger, and something that won’t wake us up throughout the night with back pain. After MUCH deliberation, we decided to go all out and get the Nectar Lush California King, and it was one of the best purchases we’ve ever made. We’ve been sleeping WAY better than we thought we ever could, our back pain stopped, and I just wake up feeling all around generally better! It’s a little scary buying something sight unseen or tested personally, so we were worried at first when we were awaiting its arrival, but I’m so happy that it works the way it does. My partner is a nurse and works overnight, so having a not-so-great mattress to sleep on when coming home at 7:30AM isn’t fun. Since we started sleeping on the Lush, he actually gets enough sleep to go to work not feeling like garbage that evening. Ever since we’ve been sleeping on it, it’s the mattress I recommend to everyone I know who’s in the market. Every review we’ve ever read said that it’s perfect for all sleepers - side, back, stomach, etc. and they were right! We’re also pretty warm/hot sleepers, and we never wake up overheated anymore. The comforter we ordered was also perfect, and extremely comfortable. I’m just glad I found this mattress. We will be return customers for when we start having children and when we’re ready for a new sleeper.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
30 day review
on April 27, 2021
Posted by: Shannon C.
I like the firmness of the bed. However, I feel like the side I sleep on is already becoming softer than the other side.
Written by a customer while visiting Nectar Sleep