Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,324 Reviews)
Rating breakdown 33,324 reviews
5 Stars
21,920
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,055
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
1
Buyer beware. Sagging after a year and 9 months.
on July 7, 2020
Posted by: Beth
Bought Oct 2018 and was great to start. For the last several months the bed dips so much where we have been sleeping that we wake with numb limbs and backaches. We faithfully spun the bed monthly for equal wear and hasn't lived up to what we expected. Won't buy another.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Worst customer care and poor quality bed frame.
on July 10, 2020
Posted by: Be i.
I never leave reviews but if you purchase these products you should be fully aware of what you are getting you're self into. We ordered the mattress and bed frame. The mattress seemed nice (once it finally arrived), a little bit firmer than expected but it was a definite improvement from our old mattress. However,ONE WEEK after the set up up of our new purchase the mattress began to sink deeply in the center. We thought it was the mattress, but it turns out the bed frame was faulty and broken. We reached out to customer support right away. Calling 1-3 times a day, leaving message to speak with a "Person" on their website and through email. A month has past and we still have a broken frame and a damaged sinking mattress. This is super discouraging and totally defeats to purpose of tossing out the old mattress. Save your time and find a company that cares!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Love my nectar mattress
on August 1, 2020
Posted by: Anonymous
I bought my mattress a year ago.I love getting into bed at night.It still is very is great. I am 72 years old with hip replacements ,two bad knees and bad shoulders. It"s still great helping with the pain. I sleep better than I ever had.My husband loves it to.He is 78
Response from Nectar SleepBy Fei Wang, August 31, 2020
Hi Margaret! We are so happy to hear that you have finally found the perfect mattress for you and is able to alleviate some of the pain you go through each day. Please reach out if there is ever anything we can assist you with!
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Legs are cheap and they are so slow to get you a replacement
on September 10, 2020
Posted by: Anonymous
We bought this bed for our son. In less than 4 months the plastic leg has broken. I have supplied the company with all the documentation. And they agree that they need to replace the leg. It has been well over 2 weeks now and the leg has not even left their warehouse!! Give me a break. They certainly charged my CC quicker than you could bat an eye. But just keep getting emails that they "hope for some movement soon." Hope??? Isn't this your company? Make it happen!
Response from Nectar SleepBy Fei Wang, September 10, 2020
Hello! We wanted to reach out and thank you for the feedback you have given us about your experience. We greatly value all feedback and are always looking for ways to incorporate customer feedback and provide the best experience possible. We see that you recently spoke with a customer advocate regarding this issue, but if we can be of any further assistance please feel free to reach out to our support team. We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827 and we are also available via chat support on our website 7 days a week.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Better than Bad
on March 25, 2019
Posted by: Anonymous
It's comfortable for the most part, but my lower back aches and I think it is because it is too soft.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Feels great!
on September 21, 2018
Posted by: Huikun Z.
The adjustable frame is a huge plus to the matress
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Loving it so far!
on September 16, 2018
Posted by: Anonymous
It has only been a week but I have zero complaints so far. Comfortable, no smell, easy to unpack.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Everything Promised - Delivered!
on August 25, 2018
Posted by: Dave E.
We have enjoyed our new bed in the first week. It has given my wife the firm mattress she was wanting and the comfort I was looking for as well. So far very pleased and no regrets.
Written by a customer while visiting Nectar Sleep