Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,324 Reviews)
Rating breakdown 33,324 reviews
5 Stars
21,920
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,055
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
5
Feels like a big pillow!
on July 4, 2017
Posted by: Lindsey D.
Very plush, yet supportive. Pillows are great too. We returned our Purple mattress and are very happy with Nectar!!
Written by a customer while visiting Nectar Sleep
Customer Rating
3
So so, so far
on June 26, 2017
Posted by: Pete M.
Very heavy to manipulate. First time on foam mattress, no sure if I like it. Hurt my back setting up and had to take sleeping pill. Couldn't get comfortable, toss n turn.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
TERRIBLE COMMUNICATION
on April 17, 2020
Posted by: Carrie G.
TRYING TO CANCEL MY ORDERS. I WILL TAKE MY BUSINESS ELSEWHERE. PLACING THE ORDER WAS THE EASY PART. STILL WAITING ON CONFIRMATION OF SHIPMENT BEEN OVER A WEEK. I REACHED OUT VIA EMAIL, PHONE (NO ANSWER EXTREMELY LONG HOLD TIMES), FORGET THE CHAT BOX (QUEUE OF 50 PLUS), REACHED OUT VIA FACEBOOK (CUSTOMER SERVICE IS QUICK TO ANSWER WITH A RESPONSE WHEN ITS A POSITIVE MESSAGE). SADLY I WAS LOOKING FORWARD TO A NEW BED. OH WELL.
Response from Nectar SleepBy Fei Wang, April 18, 2020
Thank you for taking the time to share your feedback with us. We are sorry for the trouble you have had. We will pass this along internally so that we can improve and provide the best service and products possible for our customers. We are thrilled to see that you have had contact with a member of our team on 4/17. For further details, please check your inbox for the most recent communication from our team.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Wish I actually had the full set... Nectar is a very difficult company to work with
on June 6, 2020
Posted by: George S.
I purchased a queen nectar mattress with adjustable frame. I received everything in a reasonable amount of time except for the frame. A shipping label was created and nectar told me I would have the frame by May 18th. Never happened. I have been trying to contact support to find out where it is. No one can tell me. I get the same answer "Oh we are having fulfillment and shipping delays", but no one is able to trace it. The support system is designed to keep you at bay. You can only chat with someone who can only access a computer screen, so I have never been helped. The email is very slow. It is ad though Nectar doesn't really want you accessing support at all. I get the Covid-19 situation, but that was initially builtin to the shipping projection. My main problem is that in the 21st century, my product can't be traced and I don't really feel like anyone really wants to help.
So if you received your mattress and love it, I am glad that you do. If you want your order processing to go smoothly, please be wary of Nectar. They are happy to take your money, but not actually concerned about filling it or helping you.
So if you received your mattress and love it, I am glad that you do. If you want your order processing to go smoothly, please be wary of Nectar. They are happy to take your money, but not actually concerned about filling it or helping you.
Response from Nectar SleepBy Fei Wang, June 7, 2020
We apologize for the delays in the shipment of your items. We see that you recently spoke with one of our chat advisors regarding this issue.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
This bed beats out my high Tempurpedic.
on October 13, 2020
Posted by: Darcie
I have Chronic Pancreatitis so I deal with a lot of pain. Laying down in certain positions is hard for me. I got the split king adjustable bed and I am in heaven. Quite seriously our biggest problem has been not wanting to get out bed. I love this bed I have been telling everyone that will listen, GET THIS BED. Especially if you have chronic pain. Also I saw that many were saying it’s not good for people on the heavier side, that is not true my husband is 320 pounds and loves it.
Response from Nectar SleepBy Fei Wang, October 13, 2020
We're so glad to hear the Nectar mattress has made a difference! Thank you for sharing your experience and for spreading the Nectar love.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Garbage.
on October 26, 2020
Posted by: Anonymous
We bought our king sized nectar with adjustable frame through mattress firm. Although this mattress is very comfortable, this is our second mattress in two weeks. The top and the end will NOT expand. It’s very disappointing and I will NOT be trying out a third mattress. I wouldn’t bother wasting your time with this mattress due to clear expansion issues and the hassle during a pandemic.
Response from Nectar SleepBy Fei Wang, October 26, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Great Sleep Improvement
on September 20, 2018
Posted by: Jim E.
Firm but soft to the touch, this bed is the most affordable I have seen for the quality.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
No more back pain!!
on September 17, 2018
Posted by: Diana P.
My husband and I are both in our 60's and have aches and pains. Sleeping on the Nectar has relieved those pains! We love it!
Written by a customer while visiting Nectar Sleep