Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,324 Reviews)
Rating breakdown 33,324 reviews
5 Stars
21,920
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,055
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
5
Great nights rest!!
on June 25, 2017
Posted by: Anonymous
I was apprehensive about ordering a mattress online. I have been pleasantly surprised. This mattress for exceeded my expectations. It's the best mattress I've ever owned!!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Best mattress ever!
on September 24, 2019
Posted by: Anonymous
I was skeptical and worried about buying a mattress through the mail I’m so glad I did. I have fibromyalgia and haven’t had a full night sleep in a LONG time, plus we do shift work so good sleep is already difficult. I’ve had the bed a few months now and I can say BUY THIS BED. Not too firm, not too soft, JUST right. (IfI was a blonde I’d say I was Goldilocks, but alas - brunette here.)
Written by a customer while visiting Nectar Sleep
Customer Rating
5
MY EXPERIENCE!
on April 1, 2020
Posted by: Anonymous
I received mine yesterday.
I was diagnosed with fibromyalgia about 2 months ago and I’ve been having a hard time sleeping somewhere that can help me relax. My old mattress was sinking, especially on my husbands side. Being the sole provider of our home, i NEED him to get a good nights rest! I was a bit skeptical due to the horrible reviews but during this whole Covid-19 issue and having to be home, We needed something. I was still super nervous with the reviews that even after my impulse to order, I tried to cancel the order. I found reviews that stated that their big issue was with shipping. So I contacted Nectar through all types of social media to have a tracking number. I finally got a response and This was the BEST for me. I was notified through the whole process. Let me just say, my husband and I slept sooooo great! I will however say, it stinks and I needed to air it out all day but I know that will go away. But I love my new mattress!!!! And the free sheets are super soft! HIGHLY RECOMMEND!!!
I was diagnosed with fibromyalgia about 2 months ago and I’ve been having a hard time sleeping somewhere that can help me relax. My old mattress was sinking, especially on my husbands side. Being the sole provider of our home, i NEED him to get a good nights rest! I was a bit skeptical due to the horrible reviews but during this whole Covid-19 issue and having to be home, We needed something. I was still super nervous with the reviews that even after my impulse to order, I tried to cancel the order. I found reviews that stated that their big issue was with shipping. So I contacted Nectar through all types of social media to have a tracking number. I finally got a response and This was the BEST for me. I was notified through the whole process. Let me just say, my husband and I slept sooooo great! I will however say, it stinks and I needed to air it out all day but I know that will go away. But I love my new mattress!!!! And the free sheets are super soft! HIGHLY RECOMMEND!!!
Response from Nectar SleepBy Fei Wang, April 3, 2020
We are pleased to hear that you did decide to make your purhcase from us and that you are loving your mattress and sheets!
Written by a customer while visiting Nectar Sleep
Customer Rating
1
WORSE COMPANY EVER!!!!
on June 2, 2020
Posted by: Anonymous
This mattress was not what is advertised. It hurts my back and neck and I'm unable to sleep because of the the fact that I sink in to the mattress. There was no speedy delivery, it took 5 weeks to deliver and I did not get my FREE pillows. When I tried to cancel the order after 2 weeks of waiting for the delivery I tried to cancel the order and was unable to. When I tried out the mattress and didn’t like, there no one to contact and nobody returned my emails, AGAIN. In the end there mattress SUCKS and everything list on the the website is a lie.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Worst
on June 22, 2020
Posted by: Anonymous
Worst company I have ever dealt with. WIsh I could give a big fat ZERO rating.
Response from Nectar SleepBy Fei Wang, July 3, 2020
Thank you for taking the time to share your feedback with us. We are sorry for the trouble you have had. We will pass this along internally so that we can improve and provide the best service and products possible for our customers.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Bed part COVID-19
on August 4, 2020
Posted by: Jose
A bed part broke in the middle of the pandemic and I got a whole new bed frame instead ! Thank you
Response from Nectar SleepBy Fei Wang, August 30, 2020
Thank you so much for the kind words! We are so happy that we were able to assist you in a timely manner! Please reach out to us by chat, email, or phone if there is ever anything else we can assist you with!
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Frame was poorly built
on October 8, 2020
Posted by: T B.
Our daughter purchased the bed for us. The mattress has been great. Loved it from the first time I laid on it. However the frame was manufactured poorly, it appears to have been built with scrap wood. The bottom cord of one support split apart, both center supports were factory assembled upside down, had we put it together as directed the legs would have been pointing upward. Suggest Nectar review the vendor for QC.
Response from Nectar SleepBy Fei Wang, October 8, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Great Mattress
on November 11, 2020
Posted by: Anonymous
I have had the set for one week now. I bought the powered frame, the mattress, and got the resident bedding set as well. Here is what I have found so far:
The Bed Frame: works great, though the Frame did not arrive with all the features it advertised, specifically only two of the three vibrator sections were present and the remote only had options for two, the head and foot. The Under bed control unit had a space for a lumbar but no attached or included device. The usb points were in a different position then in the picture, which is not a problem, however when I plugged my Android Phone and my work Iphone into one side the usb ports appeared to be cutting in and out, until i unplugged one.
The Mattress: So far the Mattress is amazing, I am sleeping better than i have in a while. The mattress also came with two pillows included which are made from scrap chunks of memory foam. Which is less than Ideal but Since they come with the Mattress and the sheet set came with much better Pillows its not really a complaint they are extra pillows.
The sheet set: After the first night the sheets almost feel like there is nothing there and when paired with a plush blanket for winter its amazing. The pillows are very comfortable in any of the bed positions.
Response from Nectar SleepBy Fei Wang, November 11, 2020
Hello! We wanted to reach out to thank you for sharing your experience with us. We greatly value every customer's perspective and are always looking for ways to incorporate feedback we receive to provide the best experience possible. If you have any additional concerns, or if there is anything we can do to be of assistance, please feel free to reach out to our support team. We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827, or via chat support on our website 7 days a week.
Written by a customer while visiting Nectar Sleep